DCP 2nd Level Operations Specialist

Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

We are now looking for a Second Level Operations Specialist that will be responsible for reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to Japanese Major telecom operator are continuously available and performing to Service Level Agreement (SLA) performance levels.

You will

• Help with Assurance support activities, incident management
• Assist with Problem management, system administration
• Work with Billing operations
• Work as interface between customer and Ericsson Distributed Team
• Work with Ericsson Distributed team remotely or have business trip to Ericsson global Sites.

To be successful in the role you must have

• More than 5 years' proven experience in Telecom industry
• Bachelor Degree in engineering (IT, Telecom)
• 3+ years’ experience of deploy system test and lead testing team
• Good communication in written and spoken English, Japanese is preferable

Preferred Qualifications

• Domain experience on one of the following areas: Cloud, Packet Core, UDM, IMS/VoLTE, HSS, or RAN related

Looking forward to your joining!

What ́s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Primary country and city: Japan (JP) || || Yokohama || ServEng

Req ID: 438607