Job Description

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for motivated and organized Express Drive Associates to join our Los Angeles office. In this role, you will help drive our local operations activities, including onboarding and providing customer support to drivers. You will be the "face of Lyft" to new and existing drivers who are looking to participate in Lyft's vehicle access programs - short-term rentals that become "free" to the driver if they complete a certain number of rides. If you have an entrepreneurial spirit and the idea of tackling aggressive, audacious goals excites you, if you have a great sense of humor, enjoy working with people, and want to work in a fun and collaborative workplace, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Los Angeles (and across the U.S.) sounds exciting, we would love to meet you!

Responsibilities:

• Provide world-class service and support to Lyft’s driver community by utilizing strong communication, patience, empathy and problem solving skills
• Guide new driver applicants through the Lyft onboarding and rental process
• Work with current drivers to troubleshoot and resolve any concerns or issues
• Works cooperatively with the team to solve problems and serve the driver community
• Shows personal commitment and takes action to continuously improve
• Analyze Lyft data for performance gaps and process improvements
• Represent Lyft's brand, mission, and culture both inside and outside of the organization

Experience:

• Previous experience in customer service roles such as retail, technical support or hospitality
• Knowledge of and passion for the rideshare industry (bonus points if you’re not just a passenger but a driver too!)
• Knowledge of the TNC industry
• Strong verbal and written communication
• Strong interpersonal savvy and passion for working with people
• Ability to learn on the fly and problem solve in a fast-paced environment
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Proficient with a Mac/PC
• Bonus Points: You love ride-sharing so much that you're not just a passenger but a driver too!

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.