Helpdesk Analyst - Japanese Speaking

Job Description

Req ID: 100868

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Analyst - Japanese Speaking to join our team in Cyberjaya, Selangor (MY-10), Malaysia (MY).

Computer science Diploma or any Diploma with relevant 3+ years’ experience
Job Experience
• 2-5 years of relevant experience.
• Strong knowledge of Windows operating system environment.
• Solid customer interaction skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
•Support Time: 7am- 7pm Japan time, following Japanese calendar, No weekend support
•SLA - resolution regarded only
•Case volume forecast – 2,240
•Average handle time - 35 minutes
•Incident Time to Respond – four different priority levels P1~4 specifies 35 minutes till 8 business days

•Must be able to converse, read & write in Japanese & English

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.