Data Scientist - Clinical Services

Job Description

The Opportunity

Come work for a data-driven innovator that’s transforming the healthcare industry. In your role as a Data Scientist - Clinical Services, you’ll work closely with our coaching teams to create scalable analytics, models and insights that enable personalized and timely support for our members.

This role is focused on developing, maintaining, and leveraging continuous insights into coaching operations; examples include (1) deriving and tracking actionable metrics, (2) scheduling coach staffing through predictive forecasting, (3) optimizing capacity management for coaches, and (4) surfacing member feedback/impact metrics for improved personalized support for our members. Through these activities, this role is foundational in driving better clinical outcomes.

Responsibilities

• Support detailed reporting, statistical analyses, modeling and forecasting for Teladoc Health’s clinical services teams.
• Collaborate closely with cross-functional stakeholders, scope and solve problems they face, and help decision-makers on the team form educated, practical strategies and recommendations.
• Proactively discover important trends in key metrics impacting our coaching operations, distill key insights, present to key executives, and drive meaningful actions.
• Leverage a broad set of technical skills and strong business understanding to creatively solve complex problems with strategic impact.
• Solid communication and stakeholder management skills.

Candidate Profile

• 4+ years experience in Data Science, Business Analytics or a related field in SaaS or consumer companies, or in an academic/clinical setting (e.g., MS, MPH, PhD).
• Strong SQL skills, ability to code in and analyze data with Python (or R), and practical experience with BI tools like Tableau.
• A firm understanding of statistical (inference and hypothesis testing) and machine learning concepts/techniques, with strong experience in applying these concepts to solve business problems.
• Strong critical thinking, active listening and good communication skills to infer business needs, grasp underlying context, and translate loose direction on analytical projects into concrete solutions.
• Compelling storytelling through analytics and visualization, getting your point across and keeping your audience engaged.
• The flexibility to respond to changing priorities and business environments.
• A Master’s degree or higher in computer science, statistics, information systems, engineering, or a related field.

Why Join Teladoc Health?

A New Category in Healthcare : Teladoc Health is transforming the healthcare experience
and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE : Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion : At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation : We’ve already made healthcare history, yet we remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.