Capacity Planning - Payment Operations

Job Description

This Capacity Planning position, based in Austin, is a newly created position in a newly formed Strategy and Optimization team within Global Payment Operations. This position is critical to this department’s evolution.

eBay’s Managed Payments initiative is rapidly transforming Billing, Payment, Reconciliation, and Compliance operations. This individual will partner closely with the aforementioned operation teams, as well as Finance, Risk and Go-To-Market.

We are looking for an exceptional Workforce Management (WFM) Capacity Planning/Forecast lead, who is passionate about building and evolving the processes, tools and outcomes tied to space. In this role, you will be expected to build and maintain a new centralized resource forecast as well as drive annual planning, other resource related reporting and projects.

It is expected that you will have strong forecasting and planning quantitative skills, project management skills and process improvement skills. This position requires a highly analytical individual that thrives in a fact-based / data driven environment. We seek a confident self-starter able to support their work product when challenged. Experience in capacity planning and forecasting is essential for hitting the ground running. It is also expected that this person will be proactive, collaborative with partners, poses strong communication skills and have a tenacious curiosity for improving the way things are done. In short, understand processes as they are today, deconstruct so it can be optimized. Make the complex simple. Use numbers and facts.

Job Responsibilities

• Develop accurate forecasts across metrics that feed into annual resource forecast, inclusive of scenarios and calendarization.
• Create forecasts by drawing on historical and other driver-based information.
• Preform ongoing analysis (monthly and quarterly) and refreshes of the forecast.
• Process map and document the new process, as well as relevant data inputs and assumptions.
• Optimize and maintain all existing and new resource reporting.
• Data and hypothesis driven analysis to identify trends and opportunities.
• Effectively align with, and collaborate with, partners across a global matrixed organization.
• Be curious. Be inquisitive. Be ready to unlock hidden value.

Basic Requirements:

• At least 5 years of experience in Workforce Management or forecasting, scheduling, or contact center management; and
• 2-3 years of experience in (Finance or Consulting)
• Is familiar with various forecasting methodologies including: Triple Exponential Smoothing Auto Regressive Integrated Moving Average (ARIMA), Multiple Temporal Aggregation (MTA).
• Track record of being responsible for delivery and development of the annual capacity planning function.
• Advanced Excel skills that can also be translated into meaningful analysis and insights
• Experience in process design and project management preferred.
• Strong communication skills.
• Strong analytical skills.
• Detail oriented.
• Organizational knowledge and proven ability to work effectively in a cross-functional environment is highly preferred.
• Strong interpersonal skills and superior judgment.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] . We will make every effort to respond to your request for disability assistance as soon as possible.

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