Engagement Manager

Job Description

Rackspace is all about taking their customers on their cloud journey to enable, operate, and innovate using cloud technologies from migration strategy to operational excellence and immersive transformation.
The Professional Services Engagement Manager will build and maintain a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery. They will motivate engineering teams and customers’ technology executives, acting as Scrum Master and the central point of contact for all parties to orchestrate technical delivery.

What You’ll Be Doing

• Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating the resolution of issues and roadblocks
• Drive key decisions across projects, manage customer expectations, present and interface with project sponsors, and communicate trade-offs and risks
• Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices
• Continue maintaining relationships with customer contacts in collaboration with sales, during and beyond project delivery

Qualifications & Experience

• Bachelor’s Degree in Computer Science, Engineering, Business, or related discipline, or equivalent professional experience
• At least 3 years of experience in the technology industry, managing projects through a full lifecycle, ideally within a service delivery/consultancy environment
• At least 3 years of hands-on Agile experience, acting as Scrum Master
• Extensive knowledge of project management disciplines, methodologies, best practices, and tools
• Strong communication skills; experience presenting to executives
• Customer-facing consulting experience or experience delivering technology services projects
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
• Technical background (software development/engineering, database/system design, IaaS)
• Self-starter with the results-oriented, proactive management approach
• Ability to learn on the job quickly and desire to develop expertise in AWS
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member
• Ability to be on-call after hours when required

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