Account Manager, Sales Operations

Job Description

Company Description

Ubisoft is composed of over 18,000 talented people located in 55+ development studios and offices across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

Home to the North American Ubisoft headquarters since 1996, Ubisoft San Francisco opened its development studio in 2009 and since developed Rocksmith® and Rocksmith 2014, to teach millions of people how to play guitar and bass. With a song library of over 1,500 songs and 9 years of support the Rocksmith franchise helped millions of players around the world on their musical journey. In 2017, the studio released the critically acclaimed South ParkTM: The Fractured But WholeTM, in collaboration with Trey Parker, Matt Stone, and South Park Digital Studios. The studio is currently working on two unannounced projects.

Ubisoft’s worldwide network of video game development studios and business offices work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more. Ubisoft is a global leader in the video games and entertainment software industry.

Ubisoft is committed to enriching player’s lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game-changing challenges in entertainment and beyond? At Ubisoft, we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Take entertainment to the next level. Join us and create the unknown.

Job Description

Ubisoft, a global leader in the video games and entertainment software industry, is currently seeking a full-time Account Manager for its Sales Operations department. This individual will report to the Manager, Sales Operations, and will be responsible for managing customer relations by providing excellent customer service.

WHAT YOU'LL DO

• Manage customer accounts with the highest volume and visibility
• Provide excellent customer service both internal and external
• Monitor customer performance and proactively work to resolve issues
• Audit customer purchase orders for accuracy of all data fields
• Provide recommendations to customers and sales managers to improve order accuracy and timeliness.
• Order entry with exceptional attention to detail (error-free work product)
• Work closely with inventory and manufacturing, to understand material availability for order fulfillment
• Partner with sales analyst to identify potential stock level issues and provide recommendations based on information received from Inventory and Manufacturing.
• Overlook all special pallets, PDQ Trays, and/or promotions for item set up in customer portals and proactively provide inventory availability and ship schedules.
• Coordinate RA requests based on customer status
• Proactively provide information to Credit to avoid or reduce chargebacks
• Process monthly price protections and/or account specific mark downs
• Understands how daily activities impact department metrics and overall company performance
• Assists Sales Operations Manager in compiling reports on customer-specific and department metrics
• Act as backup for other team members’ accounts, monitor account specific issues for these customers
• Special projects as assigned by department manager

Qualifications

WHAT YOU'LL BRING

• Bachelor’s Degree preferred
• Minimum 2 years account management experience, both retail and distributors
• Knowledge of sales, manufacturing, and logistics functions
• Experience with special in store promotions, i.e. Pallets, PDQ Trays, Product Displays, etc.
• Excellent written, verbal, and interpersonal communication skills
• Ability to multi task in a fast-paced open work environment
• Strong knowledge of MS Office (Excel, Word, Outlook)
• PeopleSoft 9 experience required
• Ability to understand how departmental goals and functions support overall company success

Additional Information

WHAT YOU'LL GET

• Medical, dental, and vision coverage
• Employer HSA contribution (with enrollment in a HSA eligible medical plan)
• 401k match
• Paid vacation, holiday and sick time
• Fitness, physical, and eSports challenge reimbursements
• Rocket Lawyer online legal service membership
• Paid parental leave
• Paid time off to volunteer
• Pawternity – paid time off to bond with a newly adopted pet
• Sabbatical leave available after 5 years of employment
• Generous discount on new Ubisoft games

Ubisoft is a leading producer, publisher and distributor of interactive entertainment products worldwide and has grown considerably through a strong and diversified line-up of products and partnerships. Ubisoft has offices in 24 countries and sales in more than 50 countries around the globe. It is committed to delivering high-quality, cutting-edge video game titles to consumers. To learn more, please visit www.ubisoftgroup.com .

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, and age or disability status.