Customer Experience Analyst

Job Description

Customer Experience Analyst (CX)
Updox, is looking for an experienced, confident Customer Experience Analyst to join our tight knit Customer Experience (CX) team.
At Updox, we improve the patient experience and make it easier for individuals to lead healthier, happier lives with the best in medical care.
The ideal candidate is a self-starting and flexible individual seeking growth opportunities within a high growth, startup company.
What you'll do...

• Work with medical practice personnel (doctors, nurses, front office staff, and information technology staff) to advise and assist in the adoption of Updox and related Electronic Medical - Records technology integrations
• Triage and resolve medical practice support requests via phone, email, and remote web access
• Provide both proactive and highly responsive communications with medical practices
• Identify potential application enhancement requests
• Ability to work a flexible schedule, which may include weekday evening shifts

What you'll bring...

• Experience troubleshooting desktop or browser-based application software in Windows, Mac OS, and mobile environments
• Experience in health care provider practice management or Electronic Medical Records software is preferred
• Experience using customer service policies and procedures, as well as customer service technologies such as case management software and telephony systems is preferred
• Ability to seamlessly transition between a variety of tasks in a dynamic environment