Staff Reliability Engineer

Job Description

At Fitbit, our mission is to help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.

We started our journey in 2007—as a team of two with one big idea. Since then, we’ve grown to over 1,500 employees, sold over 60mm devices, and built a health and fitness community across the globe. In fact, the Fitbit Community has taken enough steps to walk from the Sun to Pluto! Offering award-winning products, a top-rated mobile app and an easy-to-use online dashboard, Fitbit provides personalized experiences that help our users reach their goals. With a reenergized focus on innovative devices, interactive experiences, and enterprise health we are transforming the way consumers and businesses see health & fitness.

Our culture combines the spirit of startup with the perks of being public. We offer a competitive benefits package and amazing perks like unlimited snacks, Friday happy hours, onsite workout classes, and a strong focus on a healthy work-life balance. As part of our team, you’ll have the opportunity to grow your career, contribute your ideas to life-changing products and services, and—above all—have fun doing it.

Fitbit’s HQ campus is located in the heart of San Francisco with office locations in Boston, San Diego and around the world. Think you’ve found your fit?

The Role:

The Staff Reliability Engineer will be a core member of the Quality team at Fitbit. In this role you will work closely with Product Design, Hardware Engineering and Operations to bring products to market which delight our customers.

What You’ll Work On:

• Represent reliability engineering in a cross functional team.
• Establish design for reliability for Fitbit products in development. Influence the product team to ensure that field quality requirements are an integral part of early design decisions.
• Define product usage model to drive reliability test design.
• Create a 360-degree reliability process from consumer surveys to reliability design to field failure projection to field failure actuals, back to consumer surveys.
• Be the subject matter expert on reliability best practices in the consumer electronics industry. Drive the application of these best practices into reliability design at Fitbit.
• Drive organizational understanding of reliability concepts and data.
• Identify and detect processes for early detection of product reliability weaknesses.
• Drive deep and fast failure analysis and RCCA.
• Be able to deliver effective executive updates in writing and in meetings. Be able to level-up reliability and field failure data into key corporate metrics and financials.
• Write clear, logic and complete reliability reports with actionable messages digestible to multiple audiences.
• Provide input into design and process experiments to improve projected field quality of the product.
• Execute on reliability tests, and provide experimental data analysis for an in-depth understanding of root cause.
• Drive component reliability qualification to meet schedule and reliability.

Requirements:

• 8+ reliability engineering/ reliability management experience
• Bachelor’s in Mechanical or Electrical Engineering, Material Science, Physics or related field
• Knowledge of accelerated life testing theory and methods (development, planning and execution)
• Experience in one or more of the following statistical analysis tools: Minitab or JMP or Weibull ++
• Some travel (up to 30%) to manufacturing locations and suppliers.

This role will also need:

• Collaboration and teamwork to drive consensus on reliability and product quality decisions
• Project management skills
• Experience working with manufacturers and suppliers in Asia.
• Excellent written and verbal communication skills
• Excellent problem-solving skills
• Ability to work in a fast-paced, cross-functional environment

Fitbit is proud to be an equal opportunity employer. We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, ancestry, national origin, citizenship, religion, age, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), sexual orientation, gender, gender identity, gender expression, marital status, medical condition, mental or physical disability, military or veteran status, genetic information or other statuses protected by law. We interpret these protected statuses broadly to include both the actual status and any perceptions and assumptions made regarding these statuses.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance Fitbit will consider for employment qualified applicants with arrest and conviction records.