Senior Manager, Agile Program Lead

Job Description

West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Manager, Agile Program Lead

In the Agile Program Lead role, you’ll ensure your program’s delivery success by leveraging the appropriate Agile methodologies (Scrum/Kanban/SAFe/LESS etc.) to enable predictable, quality delivery while maintaining a focus on the continuous improvement of the program. The Agile Program Lead will optimize productivity by removing impediments that may obstruct the pursuit of the program’s goals and by preserving flexibility and ability to rapidly respond to change.

Responsibilities:

Cross Team Delivery

• Mastery of complex facilitation and dependency management techniques (cross team, cross department)
• Drives cross team planning, collaboration, and coordination
• Drives delivery and continuous improvement by utilizing feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity
• Understands domain architecture and targets to identify upstream/downstream dependencies and to support the program in risk management
• Provides regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments
• Helps establish governance structure where decision-making is weighted toward empowered teams
• Ensures that teams/program are well managed in delivery controls/compliance to minimize operational/reputational risk
• Ensures business and technical leaders maintain and communicate product vision and roadmaps
• Partners with technical leaders and others to support program/organization’s automation (testing, pipelines, deployments)/DevOps journey

Coaching

• Teach, mentor, and coach teams, Scrum Masters, ARTs and Product on emerging Agile and Lean methods
• Utilizes feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity and partners with others to coach the program to continuously improve
• Fosters innovation with practices and frameworks through experimentation to improve program delivery
• Coaches the program to improve collaboration and self-organization
• Acts as an Agile mentor/coach to any Agile role or stakeholder
• Agile and Technical Learning: Actively seeks and leads a variety of learning opportunities such as Communities of Practice, conferences, classroom training, and independent study to further develop self and community

Basic Qualifications:

• At least 7 years of industry experience in Technology Delivery (software or infrastructure)
• At least 3 Years of Agile experience
• At least 2 years of people management experience
• At least 1 year of agile coaching experience

Preferred Qualifications:

• Bachelor’s Degree
• Scrum Alliance CSM or CSP certification or PMI’s Agile Certified Professional (ACP)
• Agile or Professional Coaching certification
• PMP, or Lean, or Agile, or Six Sigma certification
• SAFe certified or other scaled agile frameworks

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).