Support Engineer

Job Description

Job Title

Job Description

In this role, you have the opportunity to
Use your expertise to help improve the lives of millions of people. As a Support Engineer you are the first point of contact for end users and partners. You provide support for our care solutions. You deal with questions from our customers both by telephone and via other channels, for example the web chat. In addition, customer visits are also part of the job. If you have an affinity with web applications, there are plenty of opportunities to further specialize within the team.
You get energy from human contact and you can articulate issues clearly. You will then pass it on to colleagues from other departments. You have a customer-friendly, professional and quality-conscious way of working and are good at stressful situations. You are looking for quick and effective solutions to a problem. As our software benefits the healthcare landscape, you contribute your way to improve the healthcare for millions of people worldwide.

You are responsible for

• A good answer to all kind of questions from our customers by phone, email and using our ticketing system;
• Analyzing situations and offering solutions to our customers;
• Creating accounts and maintaining roles and permissions for our customers;
• Giving clear instructions to customers;
• Learning new software functionalities.

You are a part of

a specialized team that handles all kinds of customer services items. For the most part, our customers are based in the Netherlands. But our market is growing fast and we expect to extend our services to other countries soon. Our support department is essential for our customer satisfaction. As Support Engineer you can make the difference!

To succeed in this role, you should have the following skills and experience

• HBO / MBO-4 work and thinking level;
• At least 2 years of relevant work experience is a plus;
• Knowledge and experience in IT and/or healthcare is an advantage;
• Knowledge and experience with SQL, XML, HTML, reading system logs is an advantage;
• Good command of the Dutch and English language both in word and in writing;
• Good Command of the German language is an advantage.
  

In return, we offer you

• A fun and varied full-time (40 hours) job;
• A young and strongly growing, globally operating company;
• An informal and collegial working atmosphere;
• Good training and career opportunities;
• A permanent place in the woody Ede with great lunch walks;

Opportunity to contribute to the care of millions of people worldwide.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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