Medical Services RN Specialist

Job Description

Responsibilities:
•Identify and collect adverse event and/or Product Quality information and complete the in-take of aPharmacovigilance Safety Report in Client Safety Systems through a thorough telephonic patient assessment andevaluation of information
•Ensure scientific rigor through accurate, complete and consistent data entry of medical information throughnumerous adverse event reports and notes with emphasis on timeliness and quality in order to meetregulatory demands
•Review and evaluate case information for medical completeness and accuracy prior to the appropriatecompletion of processing through pushing, triaging or escalation of all AE reports within a rigid regulatorymandated timeframe
•Respond to medical information requests using approved resources and documentation in Client medicalinformation systems
•Identify product quality and device complaints and document in Client s product/device complaint systems
•Compliance with departmental guidelines, SOPs, ongoing training, and regulatory guidelines
•Effectively communicate by actively listening to acquire information and understand another’s viewpoint tocommunicate clearly and establish rapport with customers, colleagues, and interdepartmental groups
•Strong verbal communication skills with external and internal customers
•Prepare and communicate timely and accurate information with customers using various platforms
•Understands and assimilates information to accurately respond to situations by providing fair and unbiasedscientific data to customers
•Completes follow up reports and response documentation in a timely, concise, and objective manner
•Use of multiple databases to document adverse event, medical information, and product complaint information
•Identify and communicate possible issues to Team Leaders and Manager
•May assist in training others on specific, non-complex, process or database
•Co-ordinate with team on problem solving and improvement initiatives
•Responsible for completion of day-to-day work and process flows within the agreed service levels (SLAs)
Minimum Requirements:
•Required –Registered Nurse with a minimum of 4 years’ clinical experience
•Registered Nurse with acute and inpatient bedside experience preferred
•Bachelor or Master of Nursing preferred
•Excellent clinical judgment and ability to interpret, synthesize and communicate clinical information and safetydata in a scientifically sound and understandable way
•Strong knowledge of medical terminology, pharmacology, human body systems and disease processes
•Basic knowledge of general principles of adverse events, product quality, medical information, and Food andDrug Administration (FDA) regulations
•Expert clinical assessment skills with the capacity to triage calls and circumstances appropriately
•Robust critical thinking and analytical skills with the ability to make prompt high-level decisions
•Ability to acquire and assimilate knowledge in different disciplines, disease and therapeutic areas
•Experience working with Pharma company; (healthcare experience will be considered too)
•Contact center experience with inbound/outbound voice programs involving patient and health care providers
Hours: 10:30am to 7:00pm – Monday through Friday