Deskside Support Representative-Onsite Support - Media, PA

Job Description

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
Resolving issues related to operating systems and core office applications.
Resolving tickets within the customer SLAs (ServiceNow ticketing system)
Configuring and maintaining operating systems for end-User devices.
Loading operating system images, configuring settings, testing, and distributing operating system images for User devices.
Scheduling, managing, and executing standard installation and setup of new hardware, desk moves (laptops/desktops/telecom and peripheral devices), and changes.
Managing break/fix incidents for hardware.
Providing printer, scanner/copier, and other peripheral maintenance, including setup and break/fix.
Configuring, deploying, maintaining, troubleshooting, and supporting computer workstations, laptops, printers, mobile devices, phones, and other computers and equipment.
Creating alternatives methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.
Required Technical and Professional Expertise
Supporting Windows 7-10 operating systems
Supporting Android and iOS operating systems
Remote take over support and tools
Network security practices and anti-virus programs
Working knowledge of office automation products and computer peripherals, such as printers and scanners
Technical knowledge concerning the software, end-User hardware/desktop configurations,
and peripherals identified in the Contract Documents
Preferred Technical and Professional Expertise
Knowledge of Active Directory
SCCM
ServiceNow
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.