Quality Engineer (Localization & Internationalization)

Job Description

Position Overview:

Alarm.com is seeking a Quality Engineer to support our localization team by testing the translations and localization on multiple hardware devices and software platforms, the localization QE will be working on critical international priorities and collaborating with the technology teams to ensure our products meet quality standards of functionality and performance.

The ideal candidate will have a college degree, at least 1 year of relevant experience working on internationalization and/or localization related activities, computer/technology skills, will be able to communicate clearly, and will contribute towards product/system improvements to resolve in-field product issues and improve overall product Quality. You should be a self-starter who can work closely with the development team to discover, report, and validate fixes for issues.

Responsibilities:

• Developing test plans and updating test documentation as needed before/during/after testing
• Executing tests, tracking defects, and following defects through the resolution process until fix is verified and closed
• Interacting with Developers and Product Management to ensure the products and feature are localized.
• Be an advocate for the international customers / end-users.
• Ensure product performance and usability for the international markets.
• Design and implement performance testing.
• Setting up and maintaining test environments and equipment.
• Understanding the customer and how the product will be used by the customer.
• Triage urgent problems, prioritize accordingly, and propose a resolution

Must Haves:

• Bachelor’s Degree in Engineering, Science, or Information Technology
• Excellent problem solving, troubleshooting, time management, and analysis skills
• Ability to work independently, raise issues and take corrective action
• Exceptional communication skills in order to articulate quality assurance practices
• Self-motivated with strong technical and communication skills, and a deep interest in product quality
• Strong attention to detail
• Ability to make decisions based on test results to advise management and customers

Preferred Qualifications:

• Bilingual or more
• 1-2 years of QA experience in a fast-paced, agile environment
• Strong background in Quality Assurance and localization methodologies
• Experience with functional and regression testing, test planning, test case development
• Advanced computer/technology skills/certifications

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people : We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact : New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience : Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies : You’ll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun : Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO
Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top WorkplaceTM award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com .

COMPANY BENEFITS
Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies