Social Media Coordinator

Job Description

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Social Media Coordinator

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Job Description

#LI-NR1

About Khoros

Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.

Khoros is seeking a Social Media Coordinator to add to our growing professional services team. From community moderation and content development to social data analysis, the Social Media Coordinator will play a pivotal role on project teams at Khoros.

The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media. He or she will be eager for feedback, identifying ways to improve themselves and the team around them. The social media coordinator will work collaboratively with strategists and analysts to support social programs that meet and exceed our customers' business objectives. The Social Media Coordinator will report to a Strategist and work closely with sales, professional services, and creative teams.

What you will do?

• Monitor and manage customers’ brands across major social networks and actively mine social conversations for relevant information and opportunities to engage.
• Manage high levels of inbound conversations, proactively identifying efficiencies.
• Manage paid and organic content publishing across major social networks via the Khoros platform.
• Work with strategists, analysts and customer teams to plan, forecast, and report for social media marketing and care programs.
• Collect and analyze information from multiple data sources, ensuring data is reliable, using technical expertise and tools to uncover insights, statistics and trends.
• Responsible for downloading raw data reports that chart customer KPIs and provide insight and analysis as to what the numbers mean for the customer’s daily operations as well as long-term strategy.

What we are looking for?

• Bachelor’s degree and 1-3 years in the social media space or equivalent combination of experience, education, and training.
• Strong familiarity with major social platforms including Facebook, Twitter, Instagram, Pinterest YouTube, LinkedIn, and Snapchat.
• Demonstrate passion for social and an eagerness to learn and share new trends in the social and digital marketing space.
• Enthusiasm for and willingness to grow in all facets of social media management, including marketing, social care, content creation, and measurement.
• Ability to rapidly assess, analyze, and resolve complicated issues independently, even with little initial information.
• Demonstrate initiative and independence, is consistent and dependable.
• Works well within highly collaborative teams in a fast-paced working environment.
• Excellent organization skills; ability to manage multiple deliverables and prioritize based on customer needs.
• Ability to work with varying communication styles, empathize with team members, and successfully navigate interpersonal communication to maintain a positive team environment.
• Ability to adapt quickly to new environments, new teams, and new customer communities.
• Outstanding oral, written, and presentation skills required.
• Minimal travel may be required.
• Occasional evening and weekend coverage may be required.

What would add value?

• Bilingual languages is a plus.

Why you should join our team

Awesome Culture

• Performance Driven
• Flexible Working hours

Great Benefits

• Health, Dental & Visual insurance
• Gym Allowance
• Well stocked Pantry
• Commute and leave allowance
• Generous leave policy

Competitive Compensation

• Among the best in industry
• Annual bonus

Equal employment opportunity

• Our employment practises

Our Values

We earn trust through our actions and attitudes

We win and grow as one team

We listen learn and lead to help our customers succeed

Skills & Requirements Qualifications At Khoros, we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.