Client Associate/Branch Service Manager - Wellesley, MA

Job Description

What is the opportunity?

Embrace RBC Wealth Management’s core values and culture as an integral part of our branch serving financial advisors, clients and the team. The Client Associate/Branch Service Manager (BSM) is a player-coach role responsible for supporting Financial Advisors and acting as a resource to other Client Associates in the branch. You will be a primary liaison between the Complex Managerial staff and the branch on all operational matters and will ensure branch support staff comply with RBC policies and procedures. You will also onboard new accounts, process and maintain account records, implement technology changes and prepare correspondence in a fast paced, professional and collaborative environment.

What will you do?

• Oversee branch operations (either directly or indirectly) and coordinate vendor visits, track and set up seminars, maintain mutual fund and research files, and review bills, invoices, expenses, and receipt of client funds and check disbursements, following required branch, complex and RBC procedures for handling client securities.
• Resolve and/or escalate issues pertaining to staff supervision, in partnership with appropriate business units. Model, encourage and develop a positive and productive work environment to foster a strong team culture within the branch.
• Coordinate and provide training to branch staff informing them of updates to policies and procedures.
• Build and maintain professional relationships with clients by assisting them and answering account questions; facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires and ACH’s in a timely manner. Assist branch director with production goals.

What do you need to succeed?

Must-have

• 5 or more years of financial services experience with a solid knowledge of industry rules and regulations
• Strong written and verbal communication and computer skills
• Previous supervisory experience
• Series 7, Series 63/65 or 66
• Attention to detail coupled with the mindset of how you can make the branch more efficient and effective

Nice-to-have

• Bachelor’s degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition
• Leaders who support your development
• A dynamic, collaborative, and high-performing team
• Opportunities to do challenging work and grow your career
• Work-life integration
• Positive work culture emphasizing diversity and inclusion, volunteerism and community involvement

WMUS2019

JOB SUMMARY
City: Wellesley
Address: 57 River Street
Work Hours/Week: 40
Work Environment: Regional Office
Employment Type: Regular - U.S.
Career Level: Experienced Hire/Professional
Pay Type: Hourly
Position Level: PL10
Required Travel(%): 0
Exempt/Non-Exempt: Non-Exempt
People Manager: No
Application Deadline: 08/31/2020
Req ID: 206616