Sr UX Designer

Job Description

Sr. UX Designer

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and become more scalable than ever before.

We transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it – fast, simple, easy. Just as we help simplify & improve experiences for our customers, we strive to offer the same experiences for our team members.

This role is part of the Experience Organization, made up of passionate individuals that drive user research, prototyping, technical writing or experience design activities for a portfolio of our product solutions.

While not mandatory, we do strive to find people with enterprise B2B product experience in one or more of our product categories including IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management, or Finance & Legal. Join our team and inspire digital transformations by creating new and compelling experiences for Global 500 companies around the world – enabling people around the world to get more done, faster than ever before!

What you get to do in this role:

• Engaging with product teams at a strategic level to frame what we need to build and how to get there
• Collaborating with user researchers to define and conduct user research to truly understand our customers and users’ goals and needs
• Creating end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes
• Coordinating and integrating the work of fellow designers for a seamless and unified experience
• Planning and executing usability testing to validate design

What you have:

• 5-8+ years of experience in UX or interaction design with heavy emphasis on solid human-centered design methods
• An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released products
• Ability to understand and distill complex problems into elegant, informed solutions
• Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data
• Expert with design tools (e.g. Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes
• Relentless pursuit of experience perfection working in an iterative and agile development environment
• Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams
• High level of initiative and a “make it work” ethos to successfully bring a product design from conception to launch with minimal supervision
• Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus

Bonus Points

• Experience mentoring designers or leading design teams
• Experience defining or working with a robust design system
• Experience working in enterprise software
• Experience facilitating design thinking workshops
• Experience working with global collaborators across time zones

We provide competitive compensation, generous benefits, and an exciting, start-up atmosphere. We are a collaborative and merit driven team, where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers while working with advanced technology and a talented development team, come join us!

Time Allocation / Prioritization:

70%

Focused on design strategy, creation, execution

Product Quality

15%

Focused on design innovation / new ideas

Innovation

10%

Focused on mentorship / thought leadership / growth of the team

Thought Leadership

5%

Focused driving operational excellence

Process