Senior Consulting Engineer

Job Description

Code for America builds technology to help government services work for the people who need them most.

We are looking for a Senior Consulting Engineer to join our Criminal Justice team and help us expand the reach of our Clear My Record platform.

Our Criminal Justice team is working to transform the way government delivers services to those most impacted by the criminal justice system. Our goal is to help government implement policies that decriminalize, decarcerate, and reinvest in communities by removing barriers to employment, housing, health and education.

The vision for Clear My Record is for government to automatically clear all eligible criminal records so people can pass routine background checks to access jobs, housing, and educational opportunities from which they are typically excluded. We work at the intersection of technology, design, and policy and are working to expand, streamline, and automate the criminal record clearance process to clear all eligible criminal records in the U.S. Clear My Record is national in scope and the Senior Consulting Engineer will play a critical role in our effort to expand our work to states across the country, representing Code for America in a variety of government, partnership, foundation and policy domains.

We're seeking a Senior Consulting Engineer to help us facilitate technical collaboration with government partners as we roll out Clear My Record across the country. In this role, you’ll spend time with key government agencies to build rapport with their technical team, understand their technical needs, and develop a shared understanding of the role that Clear My Record can play in helping them implement laws that expand, streamline, and automate the record clearance process. You’ll also work closely with members of our multidisciplinary team and act as a conduit for the exchange of technical ideas with Clear My Record engineers. You’ll be an early member of our Consulting Engineering Team at Code for America, helping us define the contours of the role over time.

This position is based in San Francisco or remote, will include 30-50% travel, and will report to the Principal Consulting Engineer.

Responsibilities:

• Provide technical perspective and expertise in the development of legislative policy proposals and in meetings and communications with government partners, organizational stakeholders, and other key audiences .
• Evaluate the technical landscape and partner capacity for prospective new state engagements, drafting assessments and recommendations.
• Build deep relationships and develop technical champions within government and partner organizations
• Build proof-of-concepts and deliver demos.
• Ensure ongoing partner success from a technical perspective; understanding technical needs and assisting in solidifying technical infrastructure and making capacity recommendations.
• Provide hands-on assistance and recommendations for addressing and systematizing solutions for complex data processing needs.
• Synthesize partner feedback and communicate field issues to product & engineering

Requirements

• 5+ years of experience as a Solutions Engineer, Support Engineer, or Software Engineer with experience leading projects and interacting with customers.
• Passion for our mission of making government services better for people who need them most.
• Tenacity and adaptability; able to navigate relationships and technical challenges and unblock yourself and your team.
• Strong self management skills and a proven ability to manage multiple engagements simultaneously
• Ability to research, review and distill a large volume of information into focused and actionable plans
• Fundamentally curious and empathetic; able to thoughtfully balance partner, user, and team needs and identify solutions that move the work forward towards greater impact.
• Outstanding written and verbal communication skills, with exceptional attention to detail.
• Excellent at building relationships and developing champions; motivated by partner success.
• Willingness to travel.

Extra Credit:

• Experience working with or in government.
• Prior experience in a similar partner-facing role (Solutions Architect/Engineer, Sales Engineer, Technical Account Manager, etc).
• Personal experience with or professional experience working within the justice system, social safety net, workforce training, or other mission-relevant government services.