Technical Account Manager (UK)

Job Description

Databases are the beating heart of every business in the world.

Cockroach Labs is the team behind CockroachDB, an open source, distributed SQL database. We aim to build infrastructure that keeps pace with the world, so developers can focus on what matters most: building the best products. Join us on our mission to Make Data Easy. Are you ready to aim high and build to last?

About the Role

Our Technical Account Managers help customers fully utilize the technical benefits of CockroachDB. We believe that in order for a Technical Account Manager to be successful, they must understand every part of the database, produce reusable artifacts that demonstrate strengths and disseminate the information, while balancing both r eactive and proactive activities. The reusable artifacts are crucial in generating effective and efficient proactive activities. Location is flexible for this role.

You Will

• Own the overall relationship with assigned clients, which include increasing adoption, ensuring retention, and satisfaction.
• Utilize your deep technical skills to prove credible value to customers and drive sales growth.
• Educate customers on the unique capabilities of CockroachDB and design solutions to meet a wide variety of challenges.
• Drive adoption and implementation of Cockroach Labs tools/features by leading hands-on product demonstrations and technical workshop sessions.
• Partner with the Cockroach Labs Sales Account team (Account Executive, Solutions Architects, Professional Services) to identify opportunities for new usage of Cockroach Labs across organizational functions.
• Develop and implement best practices, processes and tools which can continually enhance Cockroach Labs’s Customer Success Program.

The Expectations

In your first 30 days, you will learn about of CockroachDB and figure out where the product would be a good fit for certain use cases. During this time, we also believe it’s important for you to establish internal relationships across sales, product, and engineering to effectively be able to navigate resources to help you in your efforts with customers.

After 60 days, you will be learning refactoring opportunities to create reusable artifacts. As you continue to grow in the role, you will be moving into owning the artifacts supporting sales. The major artifacts are sizing, best practices and industry solutions. The artifacts creation and re-use are key to help both pre and post sales activities.

You Have

• Strong experience writing, developing and presenting technical content for external audiences.
• In-depth knowledge of databases, distributed systems, and modern enterprise software architecture.
• 2-4 years of experience as a Technical Account Manager with a proven success record.
• 2-4 years of experience as an Engineer architecting a modern enterprise software application.
• A degree in Computer Science or other technical major.

Our Benefits

• 100% health insurance option (for you and your dependents!)
• Paid parental leave (with baby bucks)
• Flex Fridays
• Flexible time off & flexible hours
• Learning and Development budget
• Relocation support

Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].