UX Researcher

Job Description

At Kira Systems, our software enables lawyers & professionals to find what matters in their business documents using machine learning and fundamentally change how they work. Our customers include some of the world’s best law firms, professional service firms, and corporations who use Kira to quickly and accurately review and analyze contracts for due diligence, real estate and financial transactions, and contract management.

As a UX Researcher, you will play a critical role in deeply understanding our users and customers, how they work across and use Kira today while also exploring how they may in the future. Your research contributions will directly impact product decisions and guide the design and build of our experiences.

Partnering with Designers, Product Managers and Developers, your research scope will span from early generative research and problem definition to post-launch validation and learning, using a variety of research methods. You may also be working alongside our machine learning Research Scientists and engineers to try to translate algorithmic models to user-centric ones.

You will work to understand customer needs and behaviours by conducting user interviews and contextual field research; framing problems; synthesizing insights; validating and testing concepts or prototypes; analyzing quantitative data, and learning how our users and customers are using our launched Kira products in their work setting in new and unexpected ways.

As a Research team, we understand our users’ and customers’ time is valuable and are passionate about shaping a great research experience for them within the constraints of the industry.

We are a learning company, not just because we build machine learning software. You’ll join a diverse, growing team of Researchers and Designers from various professional backgrounds that are passionate about continuously learning: we are driven by understanding our users and customers as humans; asking thoughtful questions of our users and each other; and continuously finding new ways to conduct research and design.

What You Will Be Doing

Planning Research

• Partner with Product, Design and Development to provide input on our product roadmap by understanding and advocating for user needs
• Design and execute user research studies that span the entire product development process, varying in approach, scale, scope and time-frame
• Plan, coordinate and conduct longitudinal studies with users and customers to understand their experience over time
• Contribute to shaping and evolving our formal user and customer research panel

Conducting Research

• Conduct research using a range of qualitative and quantitative research methods
• Conduct 1-on-1 interviews with our users and customers around the world, both in-person, on-site and remote
• Bring design prototypes into the field and provide actionable feedback based on findings
• Coordinate and lead the ongoing user validation via in-person and remote usability testing

Synthesizing Research

• Synthesize and share insights and findings with Product, Design, and Development team members to inform product and design decisions
• Prioritize actionable outcomes and follow through on insights, ensure they result in product design improvements in what we ship, changed product priorities and/or roadmap enhancements

Documenting Research

• Share broadly the user insights and findings with the immediate Design, Product and Development teams, as well as the broader Kira team
• Identify and develop new ways to share user and customer insights across all Kira team members - help us operationalize our research practice

What You Bring

• Have 2 to 4 years in user testing, research or experience design for web, mobile, emerging digital and in-person experiences
• Strong in-person and remote 1-on-1 interviewing skills, including planning and conducting interviews
• Experience in conducting research in a B2B environment
• Extensive experience with a broad set of generative and evaluative research techniques
• Flexibility and adaptability to identify the best research methods and tools depending on objectives, constraints and customer considerations
• Willingness to experiment with new research techniques
• Curiosity and passion for unpacking and solving complex problems
• Ability to deal with ambiguity – we’re shaping the future and our research often focuses on the unknown or future behaviours
• A deep understanding of the end-to-end iterative product design process
• Excellent communication and presentation skills
• Experience working in a fast-paced environment
• Ability to both take high-level direction and have ownership over projects

A Plus If You Have

• Technical knowledge of APIs, integrations and front-end development
• Understanding of content strategy and UX writing

• Team . Our team is filled with smart, curious, independent, self-motivated, and nice people. Together, we have a happy and fun team culture.
• Personal Development . We work on challenging problems. It’s hard, in a good way.
• Technology and Design . Machine learning is driving a new industrial revolution, and it’s terrific to work closely with this impactful technology. Moreover, we care about great design and a great customer experience.
• We're scaling! So there are lots to still discover and develop - which makes for a great learning environment where you can build experiences and lots of opportunities for you to dig in.
• Lots of benefits and perks

Kira Systems believes that at the foundation of our success are the people who work here. We are an equal opportunity employer and believe our diversity is a driver of success at our company. Any race, religion, colour, national origin, gender, sexual orientation or identity, age, marital status, veteran status, or disability status are welcome here. Accommodations are available on request for all aspects of the selection process.

Please be aware that due to the nature of our business all successful candidates must clear a background check before beginning employment.