Job Description

Overview

Intuit’s QuickBooks creates tools and services that improve the chances of success for small businesses and self employed around the world. From time tracking to invoicing, from payroll to accounting, from crafting new ways to get the money you need to thrive and the support you need to get your work done, and make the right decisions.

We are looking for a customer-obsessed Design Program Manager to partner closely with the Sr. Design Program Manager within the Quickbooks Payments team, a group of passionate product designers who are chartered with ideating world-class payment experiences to power prosperity for small businesses across the globe. You can bring all the critical pieces together – strategy, business goals, design, execution, technology, and customer needs – to produce amazing experiences for multiple platforms.

This role is based in Mountain View, California and will join a small, yet mighty Design Ops team for Intuit’s Small Business Self-Employed Group, dedicated to creating a thriving and creative community for Intuit designers to deliver their best work. Come join our team!

Responsibilities

• Provide creative oxygen by empowering the design team to maximize its productivity ; manage its design requirements/initiatives and operational needs. You identify and solve for team needs with regards to process, tools, documentation, asset management, etc.
• Lead the Experience Design (XD) team in process and prioritization to align the delivery of high-quality design work to the company’s business objectives.
• Dive in and work closely on product initiatives to ensure successful delivery.
• Build strong relationships and act as a bridge between the XD team and the Development and Product Management teams, connecting all groups and making sure inter-dependencies are understood and planned for effectively. You are also a critical point of contact for key business partners, other leaders and outside agencies.
• Partner with XD leads to define key product life cycle decision-making , including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes. You define and establish timelines and tasks to manage large and small projects through all phases of implementation.
• Drive engagement of the team through team culture, design inspiration and passion for our customers.
• Will join a 2-person Design Ops team for Payments and will partner closely with the Sr. Design Program manager to drive a larger cohesive program of design ops excellence
• Lead or contribute to higher level design ops initiatives to help create a stronger more unified XD org across all of Intuits Small Business Self-Employed Group.

Qualifications

• A stellar attitude, zest for design and a passion to help bring great customers experience to market!
• Bachelor degree or equivalent experience
• Min 3+ years of production/project management/program management experience within Design
• Experience working with creative/design teams, understanding how to integrate process with creative minds and demonstrates influence with cross functional partners.
• Experience with Agile development and methodologies and related software and tools to keep organized
• Proven track record of delivery and execution of projects
• Understanding of the creative development processes and product development life cycle.
• Ability to understand complex programs, scope and prioritize projects, identify risks and dependencies, define schedules, and work independently
• Confidently manages ambiguity with a track record of creative problem solving that demonstrates flexibility.
• A driving passion for creating products that resonates on an emotional level with customers

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