UNAVAILABLE

Job Description

Department Overview

Baincubator, Bain’s corporate incubator, identifies, builds and scales the best new business ideas from both inside and outside of the company. Baincubator focuses on turning professional services methodology and client needs into software product that can constitute attractive businesses.

Position Summary

The Associate Product Manager will drive the products roadmap, translating customer need and business requirements into the tech product. He/ she will also track & analyze product usage data, and interact with customer regularly to ensure fast resolution of issues and customer delight.

She/ He will report directly to EIR (Senior Product Manager) or to a Product Manager depending on the complexity of the Engagement. It will be required 360-degree level of ownership on the Solutions and Features within her/ his domain of responsibility.

Essential Functions

% of time

· Frame the problems and sub-problems assigned venture is trying to solve; create detailed workplan for internal and external teams (including engineers, designers, research and analytics resources etc.);

· Track progress and ensure delivery against planned timelines. help address roadblocks to ensure progress;

· Provide expert opinion on relevant subject matters, become the subject matter expert within the Baincubator domain;

· Codify knowledge developed for assigned venture(s);

· Collate feedback from customers, external stakeholders to generate insights and translate them into pragmatic next steps/ workplan for the Solution development;

· Collaborate with designers and developers on executing various phases of work, from ideation & design thinking workshops, to user research, to software build;

· Negotiate closely with design & engineering and sales/ customer success/ business leads to drive long-term product roadmap and backlog, to balance business priorities and buyer/ user NPS;

· Facilitate or run cross-functional design and development efforts in Scrum;

· Address any conflicts in scope/ delays in workplan that team may be facing by engaging the relevant stakeholders (time (e.g. engineering team, clients, users etc.,).escalating to Entrepreneur lead as required;

· Create detailed requirements for product development by engineering & design teams;

50%

· Work with data capture software like Mixedpanel, Google Analytics, surveys, rating & review tools, etc. to continuously track user behavior;

· Analyze customer data using tools like Tableau, Alteryx, and Excel to generate insights and guide business decisions and backlog prioritization, and to provide transparent reporting to buyers;

· Launch product experiments to test hypothesis using data A/B testing, multi-variate testing, etc.

· Track user funnels and cohorts to inform product roadmap;

25%

· Understand and emphasize with clients being a key point person (besides the Entrepreneur/ sales lead) to catch and triage client concerns;

· Constantly set-up feedbacks iteration loops with client managers;

· Present the solutions effectively during client meetings;

· Ensure frequent communication with team members interacting with current and potential clients, Baincubator central team and relevant Bain partners (mentors) sales team, customer success team, business lead, and mentors to share client concerns;

· Demonstrate strong professional presence to properly represent Baincubator;

· Ensure quick turnaround on all client concerns to create promoters for venture(s) at all levels of the client; create reference-able results stories & experiences;

25%

100%

Qualifications

Education

Required: Strong technology/computer science background, with at least an undergrad degree from a Tier I university

Experience

Required: 2-3 years of experience in entrepreneurship or digital product management

Preferred: 3+ years of strong performance in management consulting firm

Knowledge, Skills, and Abilities

Required:

• Prior experience in Lifecycle Management of a digital product

• Ability to empathize with users and develop a deep understanding of user needs and aspirations

• Ability to influence multiple stakeholders without direct authority

• Excellent problem-solving skills, including the ability to structure the problem, disaggregate issues, identify root causes, and recommend solutions

• Excellent data analysis skillset to derive insights and drive product iterations

· Working knowledge of multiple functional areas such as Engineering, UX/UI, Sales, Customer Success

· Working knowledge of technology and product development

· Excellent knowledge to agile and lean ways of working

Preferred

Basic data science/machine learning familiarity

Ind123