Associate Project Manager - Regional Commercial Banking

Job Description

McLean 1 (19050), United States of America, McLean, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Associate Project Manager - Regional Commercial Banking

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is helping our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Capital One’s Commercial Bank, which services a $70 billion loan portfolio, serving more than 6,100 clients. We span several lines of business to deliver strategic client solutions by driving digital innovations that transform businesses and industries.

The Regional Commercial Bank is a business line that services clients within our traditional retail branch network, which includes VA, MD, DC, NYC, NJ, TX and LA. The RCB portfolio consists of over 1000 clients and $5.8 Billion in credit exposure.

As an Associate, RCB Project Manager, you will support the RCB, NFP, and Dealer UW teams. You will be responsible for creating and administering various projects across the organization, including things related to onboarding/offboarding, associate engagement, and change management.

Responsibilities:

Onboarding / Offboarding:

• Manage the on-boarding process for all new associates to MMB UW&PM
• Create personal profiles for each associate and maintain profile book for MMB UW
• Conduct 30/60/90 day check-ins to ensure new associates are fully supported

Associate Engagement:

• Manage content, structure and timing of All Hands meetings and recognition events.
• Develop a standard calendar of events for developmental opportunities (lunch and learns, speaker series, etc.).
• Develop and administer the standard recognition process of RCB (Deal of the Month, Difference Makers, SPOT, etc.)
• Schedule In-Market experience for Head of MMB UW (Roundtables, 1:1s, community events in each location)
• Manage calendar and travel for Head of MMB UW
• Manage team building budget and planning process across the footprint.
• Coordinate community volunteer opportunities throughout the footprint and track service hours.
• Pull reporting on Individual Development Plan completion rate to monitor progress for all associates
• Schedule group training / Development opportunities based upon identified needs.

Change Management:

• Partner with Communications to develop all-employee messages and channel selection.
• Serve as Change Champion for MMB UW, working across all business lines and partnering with Credit Solutions to drive change communication.
• Assess change management effectiveness through the ownership of the Change management network within MMB UW&PM. Adjust messaging as needed based upon learning.
• Create and manage departmental updates and process change communication.
• Manage department Slack channel and Pulse page, ensuring relevant, up to date content is available.

Basic Qualifications:

• Bachelor’s Degree or Military Experience

Preferred Qualifications:

• Change Management certification or Process Improvement certifications
• Proven ability to manage process change
• Excellent written and verbal communication skills
• Demonstrated ability to manage competing priorities and multiple projects concurrently with limited direction

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).