Intermediate Solution Architect

Job Description

Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary

Job Summary: Function as a support resource to Sales in the development of pricing, proposals, financials (internal and external) and Professional Services Statement of Work, customer contract/order process. In addition, responsible for assisting with the creation of internal Nuance metrics and information that drive downstream processes for functional organizations such as division finance, technical revenue accounting, order management, other functions within the CSO (EPO, RFP Team), etc.

Responsibilities:

• Develop the customer facing single solution proposal in conjunction with the SA/COE/AE.
• Developing and/or assisting in the delivery of the financial modeling for internal deal reviews/discussions and corporate approval processes.
• Developing and/or assisting to initiate project scope documentation, statements of work, technical engagements (SE), and business requirements related to customer engagements.
• Ensure Technical Discovery has been completed prior to entering into deep proposals and/or contracting process.
• Assisting the Solution Architect with RFP/RFI support focused on progressing deal and securing win for Nuance, particularly around current state of customer (both Nuance and non-Nuance solution information and metrics).
• Developing and/or assisting in the compilation, creation and tracking of internal Solution Architect artifacts and deliverables.

Qualifications:

Number of Years of Work Experience: Minimum of 2 years of relevant experience in Healthcare professional services, sales or customer support operations

Required Skills:

• Strong communication skills
• Familiarity with cloud and web technologies, speech-recognition and/or revenue-cycle technologies
• Developed competencies with MS Office Suite to include: Word, Excel, PowerPoint and Visio
• Innate initiative to get things done
• Ability to deliver high quality work while at the same time meeting aggressive deadlines
• Ability to work in a fast-paced, highly dynamic environment requiring a flexible work schedule (end of quarter, peak sales activity support needs)
• Basic understanding of financial and contract elements for evaluation of internal and external metrics and negotiations
• Solid interpersonal skills including the ability to work in a team and make suggestions for team improvement

Education: Bachelor’s degree

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.