Collaboration Architecture Lead, CX Lifecycle Success

Job Description

What You’ll Do

The Architecture Lead is a highly critical technical expert, innovator, and strategic advisor that engages the following stakeholders to accomplish the following:

• Product Managers to provide technical insights and support based on business reviews.
• Customer Success Specialist (CSS) community to technical build the CSS community,
• And Customers to accelerate their adoption of Cisco products/Solutions that transform their business sand drive business outcomes

This is a highly strategic, customer-obsessed, and technical role intended to help our customers with a myriad of their adoption challenges across the following product domains: Networking, Security, Data Center, Collaboration, SP, IoT, Cross-BE.

This role focuses on driving architecture strategy, innovation, global execution, and global consistency across the Cisco’s Customer Experience lifecycle success assets. Through technical and business expertise you will daily influence the products, offerings, programs, processes, tools, and deliverables that shape the overall experience of CSS engagements with customers and will serve as a technical leader/mentor for the wider CSS community. This includes:

Who You Are

Required Experience

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.