Trust & Safety Specialist

Job Description

Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. Our Trust & Safety team is dedicated to protecting our user base. We are looking for a Trust & Safety Analyst to help us investigate abuse, TOS violations, and keep our users around the world safe. Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

In this role you will:

• Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experience
• Review and investigate reports of potential violations of Tinder’s policies and handle escalated emails
• Participate in creating and refining Tinder user policies
• Work closely with the rest of the community team, PR, and Legal
• PLEASE NOTE: this position requires a full work day on the weekend, in exchange for a day off during the week

We're looking for:

• Minimum of 1+ years in a similar role
• Basic knowledge of Zendesk
• Ability to understand and summarize complex cases quickly
• Superior analytical skills and excellent judgement
• Ability to multitask, keep up with large volumes of emails in a fast-paced environment
• Superior time management and prioritization skills
• Quick learner
• Team player
• Tech savvy
• Extreme attention to details
• Passion for helping people
• Ability to use critical thinking and logic to isolate and resolve issues
• Bachelor degree or higher