MVS (Multi-Vendor Service) Technical Support Specialist

Job Description

Job Title

Job Description

In this role, you have the opportunity to provide onsite and remote support to the service delivery teams in Europe, enabling them to resolve complex technical problems related to Multi-Vendor (MV) imaging systems. As the modality expert, he/she acts as a consultant and coach to the global MV team on a broad range of technical, training and supply chain related aspects.

You are responsible for

• Taking a leadership role in the resolution of technical problems for the respective modality
• Delivering remote and onsite technical assistance to Field Service Engineers
• Providing technical consultancy to global MV team members
• Delivering technical trainings for specific MV systems
• Ensuring appropriate troubleshooting, service tooling and repair methodology is used
• Advising on spare parts and replacement procedures
• Safeguarding speed of resolution for technical escalations
• Instructing, coaching and mentoring engineers to ensure excellent customer experience
• Conducting onsite system inspections in the pre/post sales phase of new service agreements
• Analysing complex problems, collecting data, establishing facts, drawing valid conclusions, developing and executing corrective action plans

You are a part of the European MVS organization and report to the Technical Operations Manager. The position is home-based in either Germany, UK, Italy or France.

In this role, you should have the following skills and experience

• Minimum Technical Bachelor degree or equivalent by experience
• 5+ Years experience servicing GE imaging systems (X-ray, interventional, mammography, bone densitometry)
• OEM certified service trained
• Proven excellent troubleshooting skills
• Proficient at resolving problems remotely
• Training/coaching experience
• Willingness to travel across Europe for max. 30% of the time
• Fluent verbal and written communication skills in English
• Experience with servicing other modalities and OEM’s is a preference

In return we offer you a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences, these include but not limit to:

• A competitive salary
• Access to a wide variety of Company benefits, including matched pension contributions, and the option to purchase additional holiday
• 25 days holiday allowance from the beginning, plus bank holidays
• Learning and Development opportunities through our Philips University
• Family-friendly policies which offer enhanced maternity and paternity schemes
• The Philips Employee Shop which allows employees to buy Philips products at discounted prices
• Monthly activities that promote health and well-being
• Social Events - a dedicated Sports & Social committee promoting a host of social events throughout the year
• An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential

We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Please apply on-line – Good Luck!

Equal opportunities

Philips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Should you require any reasonable adjustments to enable your participation in the interview process, please advise us of this upon application.

Recruitment agencies: we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately we are not able to respond to you and cannot accept speculative CV’s as way of introduction.

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