Solution Engineering Manager - Enterprise West

Job Description

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom! The Solutions Engineer Manager Enterprise Segment role at Zoom is an exciting and rewarding position. We are looking for a dynamic leader with deep Unified Collaboration and UCaaS experience who can lead, build and scale the Enterprise Segment SE team. This manager will specifically look after the West and South regions in North America. This Leadership role will be tasked with leading the “Delivering Happiness” culture here at Zoom, both to our customers and your team. This leader will be responsible for identifying and hiring the best SE team in the world. Leave your ego at the door, we are looking for a leader who wants to make everyone around them better. They must foster a culture of trust, teamwork and continued improvement both personally and professionally. They will also be responsible for serving as the business partner for the Enterprise Segment Sales Managers as well as contributing to budget process, strategic planning, headcount growth, coverage models and business strategy. The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)

Responsibilities

• Attract, coach, mentor and develop highly technical and driven Solution Engineers
• Set the Zoom technical strategy for the Enterprise Segment
• Build business plans with sales partners
• Handle technical and customer escalations from the team
• Define and implementing technical demand generation and events
• Work cross-functionally to deliver results
• Drive the Zoom Vision
There will be travel required in the territory stated above. We will greatly promote the use of the amazing Zoom tools we have to maximize all the resources at Zoom.

Requirements

• We will consider candidates outside of San Jose, but must reside in the western half of the US
• Lead by example and influence, always from the front
• Work effectively across multiple leaders and departments
• Strong business acumen and executive presence
• SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
• In-depth knowledge of "traditional" voice communications systems and applications
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
• Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
• 7+ years of technical experience in collaboration technologies
• 5+ years in a senior technical presales role
• Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
• Zoom Communication platform and end-to-end positioning required
• Typically requires BS/BA (EE/CS) or equivalent.

Desired Skills

• End-to-end IT systems knowledge
• Ability to discuss Business Objectives, Business Outcomes, TCO and ROI with customers
• Formulate and communicate a technical solution / vision
• Understand Zoom partner and ecosystem partners, products and applications
• Be flexible and able to function in a high growth environment

Zoom Video Communications Company Culture Highlights: • Winner of Comparably's Award for Best Company Work-Life Balance 2019 • Winner of Comparably's Award for Best Company Compensation 2019 • Winner of Comparably's Award for Best Company Happiness 2019 • Winner of Comparably's Award for Best Company Perks & Benefits 2019 • Sales Department is ranked in the top 5% of companies for Diversity on Comparably. • Zoom Video Communications is ranked in the top 5% of companies for Professional Development on Comparably. • Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably. Check us out on Comparably: https://www.comparably.com/companies/zoom-video-communications Check us out with a free download: zoom.us/download Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! Apply for this job