Unemployment Claims Specialist

Job Description

The Unemployment Claims Specialist is working day to day to support our clients and the needs of the Operations organization. This role is a key driver of organizational performance and the provision of services to our clients. This professional must have a friendly, outgoing personality and enjoy working with many different people during the course of the day.

Who is Equifax?

Equifax is a global information solutions company that uses trusted unique data, creative analytics, technology and industry expertise to power organizations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions.

Regardless of location or role, the individual and collective work of our people makes a difference in our business.

We are looking for individuals who can help us disrupt the marketplace. You will do this by delivering leading-edge technology to build and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers.

We will give you the opportunity to drive innovation and automation across the enterprise. This will include tool and process integrations across all business units within Equifax globally.

Responsibilities

• Developing an understanding of the unemployment insurance system, including how the system is administered in multiple states, and understanding who qualifies for unemployment insurance.
• Receiving and responding to unemployment claims & decisions by the state mandated deadline.
• Reaching out to client contacts, and working with them to gather detailed separation information on a timely basis.
• Reach out to clients within 24hr turnaround time of receipt on claims and 48hr turnaround time of receipt of decisions.
• Follow up with clients when no response received
• Charge exception handling
• Responsible for checking email and keeping in box organized. All new messages must be checked before leaving for the day.
• Responsible for checking voicemail and returning calls no later than 24hrs of receipt.
• Participate in Claim department training and meetings.
• Update and maintain client instructions in Edgewise.
• Complete and thorough note taking in EdgeWise. Using the grading feature in EdgeWise.
• Maintaining the integrity of Edgewise with data entry accuracy.
• Communicating non-response issues to management timely and working with management for resolution.
• Tracking trends on client issues to determine educational or operational improvements and working with Client Service Director to obtain results.
• Offer work smarter ideas to improve productivity and efficiency
• Meet company productivity guidelines by protesting 7000-10,000 claims per year with a 30-45% protestable rate.
• Follow all department procedures

Qualifications

• Possession of good writing skills & communication skills necessary to articulate the reason for separation in an unemployment claim protest to be written and submitted to state workforce agencies.
• An ability to manage multiple deadlines and organize your workflow to ensure all notices are responded to by the deadline.
• Being a part of a team atmosphere, and being willing to help out other team members as the volume of work changes among our customers.
• Other duties as assigned

The Perks of being an Equifax Employee?

We offer an excellent compensation packages with high-reaching market salaries and 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To speak to us about this role in more detail apply online.

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