Solution Engineer, Manager EMEA

Job Description

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom! Role & Responsibilities The Solutions Engineer Manager EMEA role at Zoom is an exciting and rewarding position. We are looking for a dynamic leader with deep Unified Collaboration and UCaaS experience who can lead, build and scale the EMEA SE team. This manager will specifically look after the following regions: UK&I, France and Middle East (potentially other regions as well) and will preferably be based out of Amsterdam or London . This Leadership role will be tasked with leading the “Delivering Happiness” culture here at Zoom, both to our customers and your team. This leader will be responsible for identifying and hiring the best SE team in their regions. Leave your ego at the door, we are looking for a leader who wants to make everyone around them better. They must foster a culture of trust, teamwork and continued improvement both personally and professionally. They will also be responsible for serving as the business partner for the Sales Leaders as well as contributing to budget process, strategic planning, headcount growth, coverage models and business strategy. The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc) As a Solution Engineer Manager you will: · Attract, coach, mentor and develop highly technical and driven Solution Engineers · Set the Zoom technical strategy for EMEA · Build business plan with sales partner · Handle technical and customer escalations from the team · Define and implementing technical demand generation and events · Work cross-functionally to deliver results · Drive the Zoom Vision There will be travel required in the territory stated above . We will greatly promote the use of the amazing Zoom tools we have to maximize all the resources at Zoom. Requirements: · Lead by example and influence, always from the front · Work effectively across multiple leaders and departments · Strong business acumen and executive presence · SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS · Minimum 7 years experience in the Unified Collaborations industry · Minimum 5 years leading a previous technical pre-sales organization · In-depth knowledge of "traditional" voice communications systems and applications · Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes · Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings. · Zoom Communication platform and end-to-end positioning required · Typically requires BS/BA (EE/CS) or equivalent. Desired Skills: · End-to-end IT systems knowledge · Ability to discuss Business Objectives, Business Outcomes, TCO and ROI with customers · Formulate and communicate a technical solution / vision · Understand Zoom partner and ecosystem partners, products and applications · Be flexible and able to function in a high growth environment · Speaking local languages next to English is a plus Zoom Video Communications Company Culture Highlights: • Winner of Comparably's Award for Best Company Work-Life Balance 2019 • Winner of Comparably's Award for Best Company Compensation 2019 • Winner of Comparably's Award for Best Company Happiness 2019 • Winner of Comparably's Award for Best Company Perks & Benefits 2019 • Sales Department is ranked in the top 5% of companies for Diversity on Comparably. • Zoom Video Communications is ranked in the top 5% of companies for Professional Development on Comparably. • Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably. Check us out on Comparably: https://www.comparably.com/companies/zoom-video-communications Check us out with a free download: zoom.us/download Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! Apply for this job