Technical Sales Engineer

Job Description

Yesware is heading in to a big year ahead, filled with an exciting product roadmap and ambitious sales goals to match. We’re expanding our client-facing teams to be able to better support the early stages of our deal cycles by bringing on a Technical Sales Engineer. This role will be responsible for supporting our revenue org in ensuring a successful pre-and-post-sales experience for our clients. They work side-by-side with our sales, customer success, engineering, and product teams to make sure that our prospects are getting immediate value from the Yesware product suite. They will help in particular with Yesware for Outlook/O365 implementation, named pilot support, RFP and security reviews, and other technical consulting. This position will work closely with many teams as a cross-functional liaison between our prospects, our revenue team, and our product team. Excellent opportunity for growth and career development in an established startup environment. About the Role:

• Support our salespeople and our sales opportunities
• eg. Train and educate salespeople on technical product capabilities, create content and internal tutorials to help reps be self-sufficient
• Serve our customers
• eg. Work directly with current and potential clients to make informed recommendations and provide best practices in utilizing Yesware data based on their unique business needs, help roll out pilots for new prospects
• Become an expert in the technology
• eg. Be equipped to understand a prospects unique IT environment set-up, as well as their security policies and concerns
• Collaborate with product and engineering teams
• eg. Assess and prioritize new technical requirements: identify issues, build a business case, work with teams to manage and prioritize requests
  

About our Ideal Candidate

• 5+ years of relevant professional experience
• Unique combination of technical acumen and client-facing skills
• Experience in the technology industry
• Strong familiarity with Microsoft, Outlook, and/or Windows ecosystems
• Some coding ability a plus (eg. Python, SQL, etc.)
• Ability to quickly build rapport, understand technical issues, and communicate effectively with clients over phone, email, and in person
• Open to periodic travel for customer visits as needed
• Dedicated to the client and their success
  

About the Company:Yesware is a team of smart, ambitious, kind people working together to empower each other and our customers. We build, market, and sell a one-of-a-kind sales platform that helps salespeople sell smarter, right from their inbox. You can find us on the top floor of our building, conveniently located in downtown Boston. We offer competitive compensation comprised of salary, equity, and bonuses. We also offer a growing list of benefits: health, dental, 401(k), life insurance, unlimited vacation days, flexible spending account, as well as gym and public transportation reimbursement. Additional perks include weekly yoga and meditation classes, a fully stocked kitchen, free daily catered lunch, and a ride home with Lyft when you need it. We are proud to be venture-backed by investors including the Foundry Group, Battery Ventures, and Google Ventures. Our customers range from young startups of all sizes to some of the biggest names in business, like Yelp, Acquia, Groupon, Zendesk, and many more. We live out our core values every day in a mission to serve our customers and to make Yesware the best place we’ve ever worked. Yesware is committed to developing a culture that embraces diversity and fosters inclusivity. We do this because it makes us stronger as individuals, as a business and it is simply the right thing to do. We know that diversity comes in many forms, so we welcome employees from all walks of life to bring their differing experiences and perspectives to Yesware. Together, we can build an environment where every member of our team can bring their authentic self to work, be heard, and work toward achieving their professional potential.