Relationship Manager, Interview Engineering

Job Description

Great interviews are engineered. Come help Karat make every interview predictive, fair and enjoyable.

The status quo for technical interviewing doesn’t meet the needs of candidates or hiring companies. Haphazard interview experiences, subjective evaluations, and lack of capacity and expertise mean too many companies miss their hiring goals and miss out on great software engineers. At Karat, it's our mission to create better outcomes for companies and candidates by making every interview predictive, fair, and enjoyable.

Karat conducts first-round technical interviews on behalf of companies including Indeed, Atlassian, Intuit, Peloton, The New York Times and Wayfair. We do this through a community of Interview Engineers who are equipped with Karat's interviewing platform, battle-tested questions, and data-informed best practices.

The result is highly predictive and fair interviews at scale that candidates truly enjoy. Karat has amassed the largest and most robust dataset of structured interview intelligence to produce never-before-seen hiring analytics.

As the world continues to transition to virtual work, and the fairness of hiring practices in the tech industry come under greater scrutiny, Karat is uniquely positioned to be a valuable, strategic partner as companies transition to 100% remote hiring.

Founded in 2014, Karat is a privately held and venture-funded company based in Seattle.

Interview Engineer Team at Karat

The Interview Engineer Team is responsible for managing the full Interview Engineer lifecycle, from hiring and onboarding, to growth and milestone achievements. We are responsible for matching capacity and quality with empathy and best practices in interviewing. We’re data-driven, but we don't sacrifice culture - not on our own team, nor among the Interview Engineer community at large.The Relationship Manager role is vital to ensuring our Interview Engineers have a positive relationship with Karat. As a Relationship Manager, you will help them meet their interview volume targets, grow skills in Interview Engineering, celebrate milestones, and access additional consulting opportunities. In addition to building connections, you’ll take ownership of high-impact projects and collaborate cross-functionally with other teams.

The Interview Engineer Team is located across the United States and meets regularly using remote technology, including online chat and video software. Our Interview Engineers are located all around the world, with a wide variety of work interests and life experiences. We are united by a mission to deliver an interview experience that is fair, predictive, and enjoyable.

This is a fully remote role, candidates must be located within the United States.

Core Responsibilities

• Help Interview Engineers hit milestones on interview volume, quality, and engagement
• Help Interview Engineers achieve desired booking utilization while also meeting client needs
• Act as main point of contact between Interview Engineers and Karat
• Own individual performance management and drive Interview Engineers retention
• Highlight opportunities to improve their interviewing skills and deliver performance feedback
• Review, approve and audit Interview Engineers invoices and consulting work
• Work across Karat teams to ideate and develop programs, products, and processes
• Attend regularly scheduled team meetings and contribute to community events
• Steer interviewer culture and community as a role model, community leader & moderator
• Use documentation and data systems to capture and track Interview Engineers experience

About You

• 1-3 years experience in a customer success, HR/People, community manager, or project coordinator role
• Experience working with software engineers and remote teams a plus
• Strong analytical and project management skills are a plus
• Organized, detail-oriented and personable
• Comfortable initiating one-on-one conversations and maintaining positive relationships with a diverse community
• Comfortable delivering performance feedback and celebrating individuals in a virtual environment
• Passionate about working with a close-knit team and community with diverse backgrounds

Benefits of joining Karat:

We know it’s important to live a balanced life while we pursue our mission, so we take good care of our team with some nice perks:

• Competitive salary and benefits
• Medical / dental / vision insurance
• Flexible vacation and paid company holidays
• Paid parental leave
• State-of-the-art equipment for your work station

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.