Product Analyst

Job Description

Kipsu Product Analyst

Kipsu's growing team of 70 is looking to hire analytical, driven, and curious individuals with 1 to 3 years of career experience to come be part of a dedicated, fast-moving team and play a role in defining how products are built and innovation is done at a proven (9 years in) tech company in downtown Minneapolis.

The Why

With the service world becoming increasingly automated and people being replaced by bots, Kipsu strives to bring humans paired with technology to the forefront of service. Kipsu provides a new way for businesses and guests to engage through real-time digital channels, transforming what it feels like to give and receive great service in real-time.

The What

As a Product Analyst on our small, congenial team, you’ll have the chance to:

• Design products and write requirements for product enhancements as we expand our solution
• Understand customer problems and conduct business analysis to inform development and innovation
• Collaborate with a motivated team of peers on requirements validation and feature testing to ensure the team is always putting out the best product possible
• Become an expert on our product, how it’s used by our customers, and how we can maintain our status as the "best in class" solution
• Play a role in strategic planning efforts as our company matures, adds new features, and enters into new markets
• Learn and apply agile product development practices as we continuously iterate on our process and techniques to grow and mature our Product team - we think of it as a "startup within a startup"

The Who

We’re hiring people who:

• Can break down complex problems into components, dive into the details, and build back to a solution
• Get energized from using their creativity to brainstorm ideas and following through to make them a reality
• Are not afraid to dive into unfamiliar realms of technology, to learn, investigate, or experiment
• Have an instinct to read between the lines to elicit the underlying need, asking “why” one more time
• See problems and take initiative to fix them, jumping in to take action rather than waiting for someone else to do it
• Are comfortable presenting and articulating complex ideas to people with technical and non-technical backgrounds
• Drive investigation and thinking using quantitative and qualitative data

Bonus points for experience in:

• Having an entrepreneurial streak or a history of working at startups or on side projects
• Working in the customer service domain (troubleshooting, help desk, etc.) or using customer service software​
• Experimenting with technology, making websites or designing applications
• Software QA testing experience
• MIS or CS course history; familiarity with relational databases, software development methodologies

In addition to the opportunity to be a key part of a small, focused team at a successful and rapidly growing startup, we offer competitive salary and benefits, stock options, and the trust and freedom to move the proverbial needle. If you’re looking to hone your skills and learn a whole host of new ones as a valued member of our high-performing team, then we’d like to meet you.

Connect:

To apply, please submit your resume online or via [email protected] and in your cover letter, answer the following questions.

• Tell us about an app, piece of software, or technology that you find to be innovative or otherwise cool. Describe how it works and why you think it's great.
• How has your past work experience set you up to excel as a Product Analyst at Kipsu? We want to hear all about the amazing things you've worked on, your successes, and your failures.

One last thing– At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. We seek to attract top talent that share our values and to build an environment that is inclusive and welcoming of all backgrounds. Applicants and team members at Kipsu are treated without regard to their race, color, religion, sex, or national origin. Accordingly, all qualified applicants to this position will receive equal consideration.

We look forward to hearing from you!