UNAVAILABLE

Job Description

Overview

CarePort Health, an Allscripts company, is seeking a full-time, Boston- based Implementation Manager to join our implementation and support team. This critical customer-facing role drives implementation of CarePort’s SaaS solutions to successful conclusion through engaging with customer leadership, clinical users and other clinicians, customer partner networks, and other healthcare software vendors. This energetic and motivated individual – with a passion for solving complex problems in the healthcare industry – will also lead workflow sessions with end users, conduct research and data analysis, enable integration with other vendors and conduct other customer support activities – all with the ultimate goal of happy, successful customers willing to act as a reference for CarePort solutions.

Responsibilities

• Serve as a domain consultant and expert advisor to the customer project team
• Plan and execute the configuration of CarePort solutions for our acute-care sponsors and their post-acute provider network for optimum utilization and benefit
• Ensure alignment of project requirements with with contractual obligations, Statement of Work, compliance concerns, and CarePort features; build and manage a project plan
• Provide project oversight and report on status of projects, identifying project risks, issues, decisions, and change
• Drive continuous improvement in delivery and support methodologies and support continuous deployment efforts of engineering
• Collaborate with other team members in providing support and training as needed
• Establish trusted-advisor relationship with customers and CarePort users, have a strong grasp of the details of their accounts and will drive adoption and utilization of CarePort solutions

Qualifications

Academic and professional qualifications:

• Bachelor's Degree or equivalent Clinical/Business experience

Experience:

• Direct experience in a case management or clinical coordination setting, particularly with population health concepts or five or more years experience driving clinically oriented software deployment projects with a variety of stakeholders in a healthcare provider setting
• Strong user of technology solutions such as having been a user or managing users of an EHR solution in a healthcare provider setting or experience in a customer facing role with a technology provider
• Self-starter and organizer with high energy and drive to meet the needs of a demanding customer and partner landscape
• Strong leadership, communication, negotiation and relationship building skills
• Ability to network and collaborate across multiple teams with flexible, positive attitude and ability to get results; team player
• “People Person” – enjoys interacting and connecting with people; derives satisfaction from helping others, is creative, energetic, individual with a positive, “can-do” attitude

Travel requirements:

• Willing and able to travel up to 20% of the time, often with international assignments

Working arrangements:

• Monday through Friday or as defined by assignment requirements

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans