Sr. Team Manager, Digital Product Manager

Job Description

Your Opportunity

Charles Schwab's Digital Trading & Experience team is responsible for defining, delivering, and leading the lifecycle of products and services which enable digital trading interactions with clients at scale. Our digital experience is the way that most clients interact with us on a daily basis, and we’re focused on creating the best experience possible for our users.

We work, think and approach problems differently than your traditional financial services firm, and we aim to change both how Schwab operates and how the industry serves investors. In this role, you will help contribute to the development of an overarching digital trading experience, catering across a wide spectrum of client profiles and segments. You will collaborate with key partners to integrate our clients’ needs with our trading products and features. You will work alongside other product owners and product teams that are jointly solving trading workflow opportunities that will provide our clients with a cohesive and intuitive digital trading experience.

What you’re good at

• You will drive modern digital product management principles and serve as a leader across technology, design and product teams
• You are enthusiastic and will motivate the scrum team to leverage individual strengths in order to move past difficult situations
• You will model team norms and contribute to positive team dynamics, leading to continuous team performance improvement
• You will help foster an environment of trust, effectively communicating within the scrum team and with an ecosystem of stakeholders
• You will be a change agent as Digital Trading Experiences team transitions from a product centered approach to a client centered approach
• You will be on a hardworking team of digital product owners, who will drive the digital trading experiences and workflows.
• Expected to represent the voice of the client in all Digital Trading decisions. You will build and evolve our view and understanding of users and the segments they belong to via research and with clients, third parties, and internal partners.
• You will help formulate the creation of capabilities which improve Schwab’s digital trading leadership.
• You will help orient and optimize the delivery of Schwab Digital Trading capabilities to clients in each user segment based on the complexity of their investment needs.
• You will lead the generation of new ideas based on market analytics and interactions with stakeholders, clients and prospects.
• You will think “horizontally” to deliver an outstanding experience for our clients across points of interaction / channels
• You will champion Agile methodologies, participating in the product owner roles in daily stand-up meetings, sprint planning sessions, backlog prioritization, user story preparation and demos.
• You will execute brilliantly in a deadline-driven environment

What you have

• 5 + years strong digital product management skills, experience with client journeys, and demonstrated ability to synthesize process data
• Technical background with a keen understanding of broader business needs and strategy
• A passion for digital innovation and commitment to superb client experience
• Experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology
• Curiosity to continually reevaluate existing designs and processes by leveraging strong analytical and creative problem-solving skills
• Ability to make decisions and progress in the face of ambiguous and at times overlapping priorities; i.e. Managing to fixed scope and date scenarios
• Effective in managing business risk through assessing risk probability and impact, developing processes for risk mitigation and detection in rollout and test plans, and scenario planning
• Skilled relationship builder – ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types
• Highly developed communication and presentation skills with a superior ability to effectively communicate and present trade-offs, complex concepts, and issues to leadership teams in a highly compelling, persuasive, fact-based manner.
• 1+ years’ experience people management; proven track record of building and inspiring high-performing teams
• Knowledge of advanced trading platforms and strategies
• Experience with platform integrations and retirements
• Bachelor's degree required. Post graduate degree is a plus