Assoc Consultant I - Logistics

Job Description

Description

Come join SPS Commerce as an Associate Consultant I and learn what it is like to work for a company that has a tradition of winning! In this role, we will set you up for success not just today, but in future roles at SPS as well. You will gain exposure to things such as data mapping detail, system automation, and projects that offer you a variety of tasks so that no day feels the same.

Does this sound like you?

• Organization is second nature for you. You come in every day ready to get after it. You have a plan for how to execute goals and responsibilities, but you know that you can’t do it all alone, succeeding with your colleagues is an added bonus of the work you do!
• Some aspects of work exist in the gray area, and you are okay with that. You have a willingness to dive head first into projects without having or knowing every detail. Your thirst for growth drives you to seek out answers when they are not laid out
• Delivering a positive experience for customers with every interaction is your passion. Here at SPS we are obsessed with our customers, both internal and external. We strive to help them achieve success by providing a trusted advisor experience as problem solvers that drive the value for their business.

Why SPS?

• We are a highly collaborative and team-oriented organization. This role is a part of a tight knit team that provides business insights to the suppliers and allows them to see how their products are performing.
• Winning is our tradition! As the industry leader in cloud-based supply chain management solutions, we provide proven tools and comprehensive analytics to over 75,000 customers globally
• We have tallied up 75 quarters of consecutive growth, but we aren’t stopping there! We are blazing the trail for what is next for our products and customers through disrupting the market by bringing cutting edge technology to the forefront
• We care. Our people, our customers, our community, and more – we encourage volunteerism and philanthropy among our employees through Charity Auctions, social events, monetary matches and more!
• Our employees are encouraged to create their own opportunities. SPS is a culture centered around curiosity and initiative with dynamic, purposeful changes allowing us to reinvent ourselves as we grow

Day-to-Day

• Manage day-to-day project tasks for implementing e-commerce solutions from assignment of project through implementation
• Communicate directly with customers and their trading partners(s) throughout the implementation process
• Accurately configure the internal setup to ensure successful dataflow
• Responsible for communicating trading partner testing requirements to customer and assisting with the coordination and completion of testing
• If issues are encountered during implementation, determine resolution with available resources or refer to other departments as necessary
• Communicates project status and resolves technical or business issues during implementation to ensure high customer satisfaction
• Train customers on product features and how to fulfill trading partner document requirements through non-integrated products
• Understand and communicate the business value of electronic document trading and non-integrated products
• Handle all customer interactions in a timely manner
• Transition customers from implementation phase to ongoing support with WebForms Fulfillment Support
• Consistently meet or exceed quarterly productivity, quality and customer satisfaction requirements

Required Skills

• Bachelor’s degree or equivalent education and experience
• Ability/aptitude to understand and work effectively with technical data and processes
• Strong interpersonal skills and oral/written communication skills
• Strong analytical and problem solving skills
• Excellent customer interaction skills/ability and demonstrated ability to work effectively in a team environment
• Prior customer facing work experience or technical/help desk experience a plus
• Demonstrated computer knowledge (Internet and Microsoft Office -Word, Excel and Outlook)
• Strong analytical, problem solving and troubleshooting skills
• Proven organizational skills and ability to manage multiple projects concurrently
• Prior technical or project management experience a plus
• General understanding or prior experience with e-commerce concepts or Web based EDI services a plus