Claim Professional-Professional Indemnity, Financial Lines & Liability

Job Description

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Primary Job Duties & Responsibilities
We are looking for a Professional Indemnity / Financial Lines and Liability Claim Professional to join our Claim Team in Dublin on a permanent basis. As a Claims Professional you will provide expert claim handling including investigation, evaluation, negotiation and resolution of assigned claims. You will support the Claims Management team by providing quality claims handling and superior customer service, ensuring that the Claims function runs effectively and that service standards are maintained.
We aim to offer an inclusive and flexible approach to how and when you work, as well as good work-life benefits. We are happy to discuss all types of flexible working with you, when you join us for your interview. While we may not be able to accommodate exactly what you want, we are always open to having the conversation.
Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making this a great place to work. The following key activities form a core part of your role;

• Investigate, analyse and apply policy coverage accurately to all assigned claims.
• Negotiate and settle claims proactively in accordance with Company guidelines and best practices.
• Reserve claims accurately in accordance with Company guidelines and best practices.
• Ensure that Company service standards are upheld.
• Maintain data accuracy.
• Instruct, liaise with and manage external vendors and monitor the quality and cost of their services, ensuring required technical and service standards are met.
• Authorise claim payments and reserves within agreed claims handling authority.
• Provide technical advice.
• Develop and maintain effective business relationships both externally and internally.
• Work as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.
• Assist Senior Claim Professionals and others with larger and more complex claims, where required.
• Openly communicate knowledge of actions with manager and colleagues in order to better understand the impact on other technical, operational, sales and financial disciplines
• Proactively participate in training and other learning and development activities to maintain and enhance technical knowledge and other skills.

To be successful you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model and behave in a way that actively supports an inclusive work environment; and consistently deliver on your commitments.
You will have;
Strong experience in the Professional Indemnity and Liability claim handling environment and be able to demonstrate capability of handling claims competently in line with required technical standards, best practices and service level standards. You will have good communication skills and the ability to build collaborative relationships.
Must have minimum of Certified Insurance Practitioner (CIP) qualification.
Minimum Qualifications
Working towards Accredited Product Advisor (APA) qualification. Some prior insurance related activity experience (e.g. paralegal, insurance operations, insurance broker).
Environmental/Work Schedules/Other
Travel (Occasionally) Each individual has responsibility for: Acting in accordance with Travelers Companies' Code of Business Conduct and Ethics, Business Excellence Policy and all HR policies and procedures Delivering high quality service to brokers and customers in line with our service standards Complying with all legal, insurance, regulatory, Lloyd's and Sarbanes Oxley rules and guidelines Acting at all time in compliance with the Treating Customers Fairly outcomes Working as a team with colleagues within the Company and the Enterprise Developing strong relationships with our key supporting brokers and customers and all other key external stakeholders Adhering to the Company's policies and procedures Keeping adequate records of all transactions undertaken with brokers, customer and all other parties Continually looking for improvement both from a personal and business perspective
Physical Requirements
Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Standing (Occasionally) Use of Keyboards, Sporadic 10-Key (Continuously) Use of Display Screen Equipment (Continuously)
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.