Speech Scientist

Job Description

Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary

Summary:

As a Speech and Data Scientist in the Professional Services group, you will work on automated speech recognition and natural language processing applications, covering a broad range of activities in all project phases, including the design, development, and optimization of the system.

Responsibilities:

• Work across application development teams to ensure best possible recognition performance and user experience in deployed systems
• Design, develop, and test grammars and create grammars for dynamic contexts, including natural language understanding (NLU) statistical language and semantic models.
• Analyze performance of applications by identifying hot-spots, assessing caller and user navigational success, along with recognition accuracy. Make recommendations related to call flow and prompting, optimize recognition performance by improving grammars, statistical semantic models, recognition parameters, dictionaries, and acoustic models
• Deliver analysis results to our customers to help drive their customer care application performance forward. Come up with creative new ideas to improve experience and increase automation
• Develop methodologies, scripts, procedures that improve efficiency and quality
• Develop tools and enhance algorithms that facilitate development of new systems and optimization of language processing and speech recognition components
• Provide input into the design of future product releases, working with Product, R&D, and other groups

Qualifications

Education: BS or MS in Computer Science, Engineering, Cognitive Science, Computational Linguistics or related field

Years of Work Experience: 2+

Required Skills:

• Excited about working with customers to optimize systems for their unique requirements and to apply empirical data to generate successes.
• Motivated to work with PS leaders and Sales to recommend creative solutions that lead to new business.
• Highly independent and capable of fulfilling multiple project commitments concurrently
• Passionate about analyzing data to solve problems and improve systems
• Good programming skills, preferably with a scripting language such as Perl or Python ,SQL
• Excellent written and oral communications skills, as well as the ability to work as part of a project team
• Ability to scope work taking technical, business and time-frame constraints into consideration
• Coursework or previous work experience in human computer interaction, usability studies, or statistics
• Work experience as a business analyst, ideally in a technical capacity
• Experience with statistical software such as R
• A background in Data Science, or related fields
• Speech recognition knowledge, understanding of speech recognition, text classification, or other machine learning algorithms
• Familiarity with Virtual Agents(chat bots), ASR platforms and APIs
• Experience with pattern recognition, machine learning, linguistics, or signal processing knowledge
• Knowledge of statistical data analysis

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.