Associate Systems Administrator

Job Description

Location: Portland, OR

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Read more about our values and culture here.

As the Associate Systems Administrator for our Customer Experience (CX) team, you will be responsible to help support a suite of homegrown and enterprise tools (ie Salesforce Service Cloud), engage closely with our internal customers to understand and translate their business requests into technical requirements, and be hands on with helping leverage tools and automations to operate at scale. You will have the opportunity to be part of the ground team in shaping this strategy.

What you’ll be doing (ie. job duties):

• Translate detailed business requirements into implementable features on Salesforce/Force.com platform
• Hands-on configuration on Service and Sales clouds with ownership of quality and User Acceptance Testing
• Test, Debug and fix feature bugs across configuration, Apex code, Process Builder, Triggers, etc. with a deep understanding of Lightning components.
• Provide and scale front-line support for our internal customers across CX
• Provide strong analytical, problem solving, technical, and project management skills to effectively collect requirements, identify alternatives, and design and deploy quality solutions. Develop project scope, estimates and detailed work plans.

What we look for in you (ie. job requirements):

• 3+ years of technical/business analyst experience
• Strong leadership and negotiation skills and the ability to effectively manage cross-functional and technical activities.
• Extensive experience analyzing, designing, configuring and supporting Salesforce implementations.
• Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership.
• Hold a Salesforce.com certification (Administrator, Advanced Administrator)
• Passionate about delivering a great Customer Experience

Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer and to review all of our job postings to minimize biased language. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco’s Fair Chance Ordinance and similar local laws.

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