Engineering Manager - Messaging

Job Description

Because you belong at Twilio.

The Who, What, Why and Where

We are looking for a talented and passionate engineering manager who is excited at the opportunity to lead the SMS Queuing team in Bogota.

Who?

• You have a track record of leading engineering/IT or operations teams in software companies.
• You are passionate about operational excellence and know-how to build an engineering organization that delivers it.
• You have exposure to modern web technologies and engineering client or server side systems.
• You are familiar with agile processes, continuous integration and test automation.
• We expect you to understand customer requirements and be able to work and communicate with other Engineering, Sales or Support teams across the organization.
• As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.
• You love to make an impact and thrive in collaborative, energetic teams.

What?

As Engineering Manager, you will live the Twilio Magic :

• EMPOWER OTHERS: Lead and grow a team of passionate engineers in our Bogota and US office. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability.
• Help employees grow through career development, coaching and mentoring while guiding senior contributors to maximize their potential. You'll help provide a clear path for progression through personal development plans, defining goals, perform evaluations, and collaborate with employees on their objectives.
• BE INCLUSIVE, WEAR THE CUSTOMER’S SHOES: Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities.
• DON’T SETTLE: Institute development best practices to ensure the team produces high quality, well architected and supportable code. Employ Agile methodologies to continuously deliver value to customers.
• BE AN OWNER: Break down roadblocks as well as manage communications with stakeholders and dependent teams. Create a culture of continuous improvement through retrospection.
• As a member of the Engineering Management team, foster leadership principles and behaviors throughout the organization to groom the next generation of leaders.
• Act as an ambassador for Twilio, recruiting and motivating top talent.

Why?

Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

The Twilio‘s SMS platform enables companies to integrate communications directly into their applications via simple cloud APIs and with on-demand global reach. Twilio is therefore challenged with abstracting away a world of complexity so that our customers can go global without concern for managing a global communications network, carrier integrations and relationships throughout the world.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.

Where?

This position will be located in our beautiful office in Bogotá, Colombia. You should expect the normal perks: catered meals, snacks, game room, ergonomic desks, etc. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, we know this is a marathon not a sprint; that builds an inclusive culture where we want all of our people to be comfortable and thrive. We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.