Senior Customer Success Manager

Job Description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide. We’re growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today. Job Responsibilities

As a Senior Customer Success Manager in the Commercial Aviation business, you will be the main contact for key customer interactions with airlines, leading and driving account management, customer relationship development and value delivery for Viasat's inflight connectivity and entertainment products and services. You will perform a strategic advisory role to maximize our customers' return on investment. You will utilize your combination of industry knowledge, business strategy expertise, product knowledge, and account management experience to help customers innovate more quickly to gain an advantage in the marketplace. This is an exciting opportunity to unequivocally influence customers' and Viasat's future success.

Responsibilities

• Lead and own all post-sales activity in order to create recognizable business value for Viasat customers, building positive relationships at a senior level with your demonstrated product knowledge
• Identify opportunities for growth and accelerate adoption of new solutions by taking ownership to prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe
• Be the customer's voice and provide feedback to internal teams on how we can better serve our customers
• Collaborate from proposal through delivery to translate complex customer business and technical challenges into solutions
• Develop and maintain close relationships with key management sponsors within the airline, becoming a trusted advisor to the customer
• Manage client expectations and relationships at the highest levels and ensure your department provides high quality and timely services to create customer satisfaction and excellent partner relations
• Demonstrates a high level of expertise in the aviation industry keeping up with industry trends and best practices by attending or presenting at trade shows and conferences .

Requirements

• Strong track record of 7+ years in sales, service delivery, or customer success management experience in the European aviation market
• Demonstrated ability to think creatively and strategically when implementing products, solutions and solving problems
• Ownership responsibilities in past roles, with a bias for action and willingness to role-up your sleeves
• Proven experience in analyzing data / metrics /industry trends, and intervening with adoption strategies that showcase how customers can enhance their use of our products and services to derive further value.
• Developed deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction
• You have excellent communication and presentation skills
• Bachelor’s degree or equivalent work experience and education
• Able to travel up to 70%

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