Senior Product Operations Specialist

Job Description

#TeamNextdoor

Nextdoor is the neighborhood hub for you, your neighbors and the broader local community. Nextdoor’s purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Building connections in the real world is a universal human need. That truth, and the reality that neighborhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbors rely on Nextdoor in neighborhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada, with many more to come.

Meet your Future Neighbors

Sitting within EMEA Operations and working out of the Amsterdam office you will work on all product and support aspects which impact our members and partners directly. EMEA Operations consists of a diverse group of skilled professionals who are tasked with providing service, marketing operations and product delivery for our markets in EMEA. The team works out of our offices in Amsterdam and London. We interact with members directly to understand their desires and provide adequate solutions for any challenges they might face. The team partners closely with product management, engineering, product marketing, country leads and PR in order to provide our members with the best product experience available.

The Impact You’ll Make

The Senior Product Operations Specialist is crucial for launching Nextdoor’s products internationally. By coordinating with different departments at both HQ in San Francisco and in region you ensure that new and improved features are delivered smoothly in market. You influence product decisions by providing market specific feedback to product management and you are constantly looking for improvements which benefit our members.

This role requires a can do attitude combined with an intrinsic motivation to understand it all and great people skills. This practically means that you will:

• Partner with our international operations manager and product managers to coordinate new feature roll outs and product improvements.
• Improve our current process for identifying product gaps and informing product management
• Use a blend of quantitative and qualitative analysis to influence product decisions and prioritization
• Coordinate in region testing activities to ensure a high quality and correctly localised product
• Provide Operations managers with guidance on where and how to improve support operations
• Be a frontrunner in coming up with ideas on how to improve our support operations and work closely with the different teams on implementing those.

What You’ll Bring to The House

• Minimum 5 years experience in operations and/or project management, business consulting, or similar role at a tech focused scaleup type of organization.
• Adequate understanding of how product development works and the ability to quickly grasp technical concepts
• Ability to support product decisions by leveraging data analysis and structuring member feedback
• Successful track record with identifying and reducing top case drivers within customer support
• Experience with Salesforce on both a user and administrator level
• Ability to foster collaboration and facilitate teamwork
• Sensitivity for working with diverse cultures and backgrounds and effectively adapting your strategies
• SQL proficiency required

Bonus Points

• Basic front-end engineering experience, so you are able to modify email templates, localised landing pages, etc.