Field Support Representative - Oregon, Idaho and Washington

Job Description

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Do you feel fulfilled when you help others succeed? Are you fascinated by the way people learn and grow? Have you considered what it may be like to work at Pratt & Whitney? If so, we want to hear from you! We have a rare opportunity for a talented Field Support Representative to be based in North West USA.

The sky has no limits.

Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible. At Pratt & Whitney, you will be part of an evolving, globally diverse company that’s moving fast to craft the future of aviation. Customers all over the world depend on our technology and the people behind it. As part of our team you’ll help answer today’s challenges in powered flight while crafting and supporting tomorrow’s solutions. Pratt & Whitney, a recognized leader in the production of jet engines for the aerospace propulsion market, is looking for high energy, candidates for its Northwest USA location. You will be responsible for the delivery of field services and in-house customer support, providing assigned customers with continuous technical, commercial and operational program support. This role requires a highly motivated self-directed individual who will be available on a 24/7/365 basis, so we can deliver a world-class Customer Support experience. If you would like to work in a dynamic environment and possess the passion for delivering industry-leading customer support, this may be your opportunity.

Will cover Washington, Oregon and Idaho.

Job Responsibilities:

This is a challenging and highly visible role in Field Services, providing in-house program and customer support.

• Responsible for entire projects with significant scope and complexity
• May develop and coach other P&W associates as a Field Support Representative (FSR) you will be dedicated to a P&WC Customer region and serve as a main point of contact and P&WC ambassador for them
• You will provide on-site assistance and solutions for all technical, commercial and operational problems
• Provide guidance for the implementation of engine maintenance programs The FSR will respond to and clarify technical and commercial issues for the operator and FBO's in the customer’s network, and work closely with the Programs, Customer Engineering, Field Operations and other P&WC organizations to ensure customer problems are resolved to the customer's satisfaction
• The FSR will provide on-time reporting for aircraft and engine events, and the tracking of customer commitments and transactions
• You must be willing to travel and work extended hours, when required

Basic Qualifications:

• Bachelor’s Degree in Aeronautical Maintenance, Aerodynamics Engineering, Mechanical Engineering, Business Operations with 7+ years' experience in similar field OR
• Master degree with 5 years' experience in similar field OR
• A&P License with 10 years of relevant experience
• U.S. Citizenship due to government contracts

Preferred Qualifications:

• Extensive experience on P&WC Products
• Strong communication skills in written and spoken English You possess a strong track record of making presentations to specialized groups at all levels of an organization
• Possess self-motivation and a successful track record of working with limited supervision You're a phenomenal teammate, able to both take and give direction in order to expeditiously tackle customer issues

PWRSR

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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