Quality Assurance Inspector

Job Description

Overview

The Quality Assurance Professional will be under the responsibility of the of the Quality Assurance Department in our Watch Center located in Ticino – Southern Switzerland. In close partnership with the QA department, this individual will be responsible for external supplier QA for Jewelry and Watch pieces. The inspector will ensure that the finished product meets all design characteristics and quality attributes including specifications. He/She will be accountable for the completion of all quality administrative tasks related to the outlined product controls.

This Professional will need to travel monthly up to 80% of his/her time both in Europe (Italy /Spain/France and Germany) and US.

Responsibilities

Technical Inspection & Data Maintenance

Technical and aesthetic inspection for incoming merchandise and goods according to the standards and specifications

Coordinate and execute jewelry finished good onsite inspections in Italy, France, Germany, and Spain

Inspect merchandise onsite to ensure all products meet Tiffany & Co. standards

Record and publish onsite inspection data in JDEdwards

Draft non-conformity reports for rejected merchandise

Apply all regulatory and product standards at the product and project level

Supplier Relationships & Communication

Closely partner with European vendors to understand their manufacturing & quality capabilities

Build trust with suppliers to solve quality issues in a timely manner

Develop touch base cadence (along with the manager) with suppliers to ensure continue partnership on Tiffany projects, specifically new product launches

Support and coordinate with appropriate internal Tiffany & Co. teams on new product launches when technical inquires arise with suppliers

Ensure appropriate teams receive communicate to keep all parties updated on project status, issues, and staffing challenges with vendors

Communicate and document in meetings through clear consistent and timely project status updates detailing progress, issues/concerns and solutions

Technical Quality Training

Provide training to supplier’s manufacturing and QA staff regarding Tiffany & Co. product requirements and inspection protocol and method

Partner with Strategic Sourcing, Product Development, US QA on educational methodologies and roll outs to ensure proper supplier training

Facilitate supplier trainings to properly skill vendors on new product in partnership with cross functional partners

Specify and coordinate all product testing needs

Ensure all documentation is aligned with project needs and risk evaluations

Qualifications

Required Qualifications

Completion of Gemology Degree or equivalent studies

At least three years quality control experience in the industry sector

Proficiency with Microsoft Excel, Word and Outlook

Ability to work with and without microscopes for very small details

Willing to travel to suppliers and Tiffany & Co facilities (about 75/80%), flexible work schedule

Fluent in Italian and English

Strong Customer Service focus

Meticulous attention to detail and striving for excellence

Preferred Qualifications

French language knowledge will be considered a strong plus

Bachelors or Associates degree

Graduate Gemologist (GIA)

American Society for Quality Certification

Fellowship Gemology Association of Great Britain (FGA)