Field Services Delivery Manager - San Antonio, TX

Job Description

Field Services Delivery Manager

San Antonio, TX

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Field Services Delivery Manager on our Managed Services team in San Antonio, TX.

The role of Field Services Delivery Manager is to lead the coordination of field service activities across the assigned account including installation, implementation, repair, preventative maintenance, and engineering change upgrades. Ensures records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with solution management and sales specialists in resolving solution problems. Ensures product problems are brought to the attention of the design department.

Key Responsibilities

• Manages larger field service team and/or a larger supplier relationship
• Leads the senior relationship with the suppliers
• Drives service level improvement and management of field service teams and suppliers
• Resolves escalation to maintain strong customer experience levels
• Work across countries and understand the local country requirements
• May have trade compliance responsibility for multiple countries
• Leads in developing strategic goals and plans for field service operations

Essential Requirements

• 12+ years of relevant experience or equivalent combination of education and work experience
• 4+ years managerial/leadership experience Demonstrated strong leadership of personnel and of business objectives
• Advanced communication skills
• Strong negotiation skills

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’re ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.