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Senior Lifecycle Marketing Operations Manager


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Job Details

Location: 1 Embarcadero Center Suite 900, San Francisco, CA 94111, USA Posted: Jan 04, 2020

Job Description

The opportunity

Grammarly empowers people to thrive and connect, whenever and wherever they communicate. More than 20 million people around the world use our AI-powered writing assistant every day. All of this begins with our team collaborating in a values-driven and learning-oriented environment.

To achieve our ambitious goals, we’re looking for a Senior Lifecycle Marketing Operations Manager with multi-dimensional talents who can improve our everyday operations and ensure that our processes, infrastructure, and strategies scale.

Your impact

The Senior Operations Manager will join Grammarly’s Lifecycle team, whose goal is to ensure that registered users are extracting maximum value from our products. We do so by delivering messaging that is always on-brand, useful, and highly targeted in order to build and retain trust with our customers. We also send ad hoc campaigns such as surveys, product updates, and performance recaps to advance learnings, company-wide business results, and public perception of our product.

The person in this role will be hands-on with all of our tools and will be a strategic partner in scrutinizing how we run high-tempo testing, analyze results, and create effective multichannel journeys. They will need to create meaningful partnerships with data science and product, as well as other key marketing teams, to ensure we are operating at our best.

  • In the first few weeks, you’ll become deeply familiar with Grammarly’s products, brand, and our existing email flows, processes, and tools (we use Salesforce Marketing Cloud).
  • By month three, you’ll take full ownership of day-to-day operations, weekly traffic meetings, and reporting standards.
  • By month six, you will have become a power user of our marketing toolset as well as our internal analytics platform, and you will have helped us run high-tempo experiments at scale.
  • By year one, you will have helped our team execute on dozens of projects with tactics that span multiple channels (email as well as in-product and push messaging).
  • Beyond year one: Congrats! You've increased our team’s efficiency manifold and automated many new processes. Next, you’ll begin to tackle more complex multi-quarter and cross-functional initiatives.

We’re looking for someone who

  • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
  • Has effectively led email (or lifecycle) operations before, is detail-oriented, and understands how to drive a project from A to Z.
  • Is both a creative and data-driven thinker and cares deeply about precise targeting as well as delightful, on-brand experiences.
  • Is an excellent communicator who enjoys servicing internal requests.
  • Thrives on having autonomy and is gritty enough to solve challenging problems that could take multiple quarters to complete.

About Grammarly

Help us improve how people connect with and understand each other. We want to help people everywhere communicate clearly and effectively. This means growing our Engineering team so we can continuously improve the feedback our product provides on advanced, context-specific elements of communication, like tone and readability.

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