CFSI - Insurance - C12 Product Manager

Job Description

Job Description: Insurance Product Manager

JOB TITLE: Product Manager

JOB LEVEL: AVP

JOB CATEGORY: Product Management

SCHEDULE: Full-time

SHIFT: Day Job

EMPLOYEE STATUS: Regular

MAIN PURPOSE OF JOB:

Overall channel and product management support to the Insurance Business through development and implementation of product and segment strategies.

KEY ACCOUNTABILITIES:

Product approvals and launches:

• Regular engagement with sales teams to solicit feedback on product & need gaps
• Seek necessary approvals/conduct due diligence for product/ provider as per Citi policies and ensure adherence to insurance and banking regulations
• Timely and effective launch of new products, including related campaigns
• Ensure timely liaison and follow through with Insurance operations for tech readiness for product launches
• Development of face to face and digital channels

Product performance management:

• Develop business plan for all products managed and actively track performance metrics
• Identify opportunities on a monthly basis for campaigns to drive product performance and to attain targeted product mix
• Ensure effective training and co-ordination with insurance partner and Citi Business Training Unit
• Actively engage with region to understand best practices from other countries and identify opportunities for growth
• Work with performance management team for development of insurance tacticals and scorecards
• Product P&L management

Others:

• Work with operations lead to support development of a seamless sales process, suggest improvements and changes to improve efficiency
• Work with campaigns lead to support the development of the customer journey & marketing initiatives for insurance
• Manage projects in line with insurance strategy to grow the business, through alternate models and omni channel approach

QUALIFICATION:

Knowledge/Experience/Technical Skills:

• Bachelor’s Degree holder with at least 7-8 years working experience, preferred experience in product management or in understanding of retail banking environment or bancassurance
• • Ability to appreciate regulations/ Citi policies and related compliance Digital channel management for life or non-life insurance.
• Ability to work well with senior stakeholders across local and regional functions, i.e. legal, compliance, external stakeholders, sales heads, operations, marketing, regional executives etc.

Personal Skills:

• Analytical, detail-oriented with strong appreciation of processes and challenging status quo
• Thrive in a fast-paced environment
• Organized, disciplined, self-motivated and efficient
• Abilty to multi task, prioritise and manage projects
• Ability to build relations and manage senior stakeholders including those from the region and external partners

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