Senior Advisor, Services Project/Program Management

Job Description

Senior Advisor, Services Project/Program Management

Competitive salary
Location: Nashville, TN or Memphis, TN
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Sr Project Manager on our Support & Deploy Project Management team in Tennessee.
It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.

Key Responsibilities

• Responsible for the delivery of complex, high risk projects and maintaining project quality, finances and focus
• Prepares detailed project plans of an engagement within the standards of project management methodologies detailing schedules, controls, resources, costs and daily tasks, establishing project governance
• Responsible for the delivery and daily management of activities, which are coordinated with Dell employees or Partner Resources
• Provide performance feedback to management and team members
• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars
• Articulates the full value of the Dell Lead team during project life-cycle; provide project management, leadership and oversight to project and/or workstreams
• Keeps eyes open on potential future opportunities at the customers' and communicates to sales as appropriate
• Ensures a strong and seamless relationship by maintaining communications about the project to the stakeholders: customers, management, sales and delivery personnel

Essential Requirements

• Requires a minimum of 6+ years of related professional Technology and Project Management experience with a Bachelor’s degree
• Robust customer service management for enterprise size clients
• Prior experience reviewing and validating statement of work (SOW)
• Strong focus on customer satisfaction
• Ability to travel up to 30%

Desirable Requirements

• PMP, ITIL certification highly desirable
• Solid proficiency in hardware, software and/or operating systems environments Solid technical aptitude
• Strong knowledge of DellEMC solution stacks in data protection, Storage, Cloud computing
• Solid knowledge of the technical aspects of hardware/software subject matter

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you have what it takes to bring innovative new products and services to life in collaboration with world-class experts, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.