Service Delivery Engineer

Job Description

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Service Delivery Engineer on our Service Delivery team in San Antonio, Texas.

Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer on administrative and technical matters. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.

Responsibilities:

• Conducts advanced installation of technical solutions
• Follows predefined procedures and tasks in everyday activities
• Develops technical knowledge in a specific subject matter
• Performs troubleshooting, parts replacement, system upgrades and advanced deployments
• Escalation ownership
• Mentors and reviews work of more junior Field Service technicians
• Establishes and builds positive customer relationships
• Complex Break/Fix Support
• Case Management

Requirements:

• Good communication skills in working with customers and internal partners
• Intermediate understanding of internal service processes and ability to articulate these to customers
• Typically requires a minimum 2+ years of related experience; or equivalent experience
• Bachelor’s degree or equivalent experience

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.