Services Delivery Manager

Job Description

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Consulting team is looking for a Services Delivery Manager to join us in Madrid, Spain. In this role, you will work with resource management to staff projects in your region. You will assist in negotiating rates, project costs, and terms and conditions of work and contracts. You’ll oversee the delivery of your assigned projects from kickoff to closeout including defining scope details and monitoring the project progress to ensure that it aligns with customer expectations and signed contracts. As a Services Delivery Manager, you will manage associate consultations including one-on-one meetings, escalation situations, performance and development, and general team coordination within your region.

Primary job responsibilities

• Manage a team of consultants and project managers including activities like career planning, performance analysis, skills development, hiring, etc.
• Oversee services delivery in a set of accounts; be responsible for revenue and margin targets
• Grow revenue within each account by offering and delivering new projects; guide services opportunities based on account plans
• Carry out internal statement of work (SoW) approval and delivery
• Take responsibility for revenue, margin, and billability targets for the team
• Ensure profitability and staff sufficiency by collaborating with the Consulting Operations team
• Work with the consulting enablement lead for the Europe, the Middle East, and Africa (EMEA) region to ensure availability of appropriate training

Required skills

• Bachelor's or master's degree, relevant technical training, or experience with architecture or technical consulting
• Good understanding of enterprise architecture technologies including application development and infrastructure
• Experience working in sales or professional services sales support including developing SoWs, pricing, large-scale proposal development, and customer development
• Practical experience with people management including a successful record of talent development within a team
• Experience with customer service as a professional services consultant or engineer
• Knowledge of project management processes and experience with revenue-based project reporting
• Understanding of the Red Hat business strategy and economic model; good business insight and judgment
• Ability to understand the technical impact of projects and the business impact on both Red Hat and customers in delivering and scoping projects
• Fluent language skills in Spanish and English
• Willingness to travel 25-50%

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.